Vijayakumar Venugopal
Senior Salesforce And CX Administrator
Abu Dhabi
Summary
I am a highly skilled Senior Salesforce and CX Administrator Expert with over 14+ years of experience in Salesforce administration, customer experience management, and data analytics. My experience and skills cover a broad range of activities, including Salesforce integration, customer journey mapping, process improvement, and data analytics. I have a proven track record of developing and implementing successful strategies that increase customer satisfaction and drive revenue growth.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
6
6
Certificates
Work History
Senior Salesforce and CX Administrator
Aldar Properties
Abu Dhabi
05.2012 - Current
- Responsible and Implementation of CRM & Data platform capabilities in line with company’s strategic objectives and Identify improve opportunities, collate and document functional requirements, in order to enhance CRM/Data solutions capabilities by continuously interacting with Business teams and System Integrator/Vendors
- Serves as initial point of contact for developing and prioritizing change requests, system alterations and customization
- Benchmark and monitor best practices and research from Vendors, clients and external parties, to ensure ALDAR CRM & Data solutions adopt and lead market best practice where appropriate
- Be ‘point of reference/ excellence’ for emerging technologies such as AI, Block Chain, Mobility Solutions,Augmented Reality, VR and Smart Data
- Ensure CRM Platforms adopt best practices and developments – ensuring business is made aware of new technological developments that align with omni-channel objectives for consideration
- Implementation and management of formal CRM and database marketing program that focused on leveraging company's data asset and increasing ROI on marketing spend through customer segmentation, data hygiene, acquisition of customer prospect lists, and measurement of customer sentiment
- Supports across Aldar Group Companies with main interactions focused on Marketing, Development, Commercial, Customer Management, Sales and Leasing, Handover, OA, FM, Retail Operations, Tenant Relations, Hotels, Academies, Projects etc
- Managing project planning and deliver, client consultation, improve business processes with IT solutions.
- Managing 40+ websites and Web hosting server management for both Linux and windows Server on Microsoft Azure
- Master in Domains,DNS, SSL certificates, Web hosting management.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting
- Learned and adapted quickly to new technology and software applications
- Skilled at working independently and collaboratively in a team environment
- Developed and maintained courteous and effective working relationships
Senior Software Engineer
Nakheel PJSC
Dubai
11.2011 - 05.2012
- Designed and implemented major software enhancements to Nakheel Properties portfolio to increase the property sales
- Handled multi platform technologies projects at the same time giving solutions for different Business stake holders
- Developed, Managed & Supported around 36 website projects
- Restructure the IT infrastructure for Software Development Team and setup the Windows & Linux Environment servers
- Managed Web Hosting Administration and Provide support to the end users related to the application issues.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues..
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Represented software applications engineering team during large and complex development projects.
- Partnered with development team on product development and application support plans.
- Identified and documented project changes with proactive budget oversight.
Senior Software Engineer
Aris Global
09.2010 - 11.2011
Senior Software Engineer
LanceSoft Inc
07.2009 - 09.2010
Software Engineer
Hyva IT Solutions Pvt Ltd
06.2008 - 06.2009
Software Engineer
Planman Technologies
01.2007 - 07.2008
Education
MBA - Business Administration
Annamalai University
Bangalore,India 05.2013 - 03.2015
Bachelor of Computer Applications -
Alagappa University
India 06.2004 - 01.2007
Diploma Information Technology -
Nettur Technical Training Foundation
Bangalore,India 07.2004 - 01.2007
Skills
Qualtrics Platform
undefinedAccomplishments
- Implemented Salesforce CRM for Aldar Properties
- Implemented Genesys Cloud for Aldar Properties
- Implemented Oracle Eloqua Marketing & Sales Cloud for Aldar Properties
- Implemented Oracle Service Cloud applications for Aldar Group and subsidiaries
- Implemented Customer Mobile app for Android and IOS Platform
- Implemented Oracle Bluekai DMP for Aldar Properties
- Implemented Sitecore application for Aldar Properties
- Implemented CX Qualtrics VOC Survey Platform for Aldar Group of Business
- Implemented SalesKiosk Interactive platform for Aldar Development Business.
- Achieved 70% growth by introducing Sales Kiosk Interactive Platform for Sales Launch tasks.
- Implemented Omni Channel, WhatsApp Business Platform for Aldar Properties
- Implemented CX Broker Platform for Aldar Properties
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Collaborated with team 15 in the development of Sales Force CRM Implementation
Certification
Computer Operator and Programming Assistant (COPA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified In Qualtrics
02-2023
Certified Innovation Management (Level1)
09-2019
Certified Digital Transformation & Emerging Technologies
06-2019
Certified BIG Data & Data Analytics
12-2018
Certified FSI CAFM Administrator
06-2016
MBA - Business Administration
Annamalai University
05.2013 - 03.2015
Senior Salesforce and CX Administrator
Aldar Properties
05.2012 - Current
Senior Software Engineer
Nakheel PJSC
11.2011 - 05.2012
Senior Software Engineer
Aris Global
09.2010 - 11.2011
Senior Software Engineer
LanceSoft Inc
07.2009 - 09.2010
Software Engineer
Hyva IT Solutions Pvt Ltd
06.2008 - 06.2009
Software Engineer
Planman Technologies
01.2007 - 07.2008
Diploma Information Technology -
Nettur Technical Training Foundation
07.2004 - 01.2007
Bachelor of Computer Applications -
Alagappa University
06.2004 - 01.2007
Computer Operator and Programming Assistant (COPA)
08-2002
Additional Information
- HONOR AWARDS ,
- CX Innovation Award 2022
- CX Star Performer Award 2022
- Aldar Star Award (Aug-2019,Jan-2021,Apr-2021)
- Oracle Digital Excellence Award 2016
- Markie Awards Judge for Modern Marketing Experience 2015
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