VIJAYARATNAM GOWRINATH
JAFFNA
Summary
Dynamic retail professional with extensive experience in inventory management and team leadership at a leading retail chain. Proven track record in enhancing customer satisfaction and driving sales through effective staff training and innovative merchandising strategies. Adept at optimizing operations and fostering a collaborative work environment to achieve business goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Supervisor
02.2023 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service excellence.
- Managed inventory levels, conducting regular stock checks to minimize shortages and overages.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
Storekeeper
08.2022 - 02.2023
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated receipt and inspection of incoming shipments for accuracy and quality control.
- Implemented efficient storage solutions to maximize warehouse space utilization.
- Trained new staff on proper handling procedures and safety protocols for materials.
Retail Supervisor
01.2022 - 09.2022
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge for improved performance.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales reports to identify trends and adjust inventory management practices accordingly.
Marketing Officer
09.2017 - 07.2021
- Developed and implemented marketing strategies to enhance brand visibility and engagement.
- Conducted market research to identify trends and customer preferences for targeted campaigns.
- Managed social media platforms, increasing audience reach through strategic content creation.
- Collaborated with cross-functional teams to align marketing initiatives with product launches.
Sales Executive
04.2015 - 06.2017
- Developed and maintained relationships with key clients to drive revenue growth.
- Analyzed market trends to identify new sales opportunities and target customer segments.
- Collaborated with marketing teams to create effective promotional strategies for product launches.
- Conducted presentations and product demonstrations to prospective clients, enhancing engagement.
Sales Executive
03.2014 - 05.2015
- Trained and mentored junior sales team members on best practices and sales techniques.
- Implemented CRM systems to streamline tracking of customer interactions and sales pipelines.
- Negotiated contracts with clients, ensuring favorable terms for both parties while securing business agreements.
- Monitored competitor activities, adjusting sales strategies accordingly to maintain market competitiveness.
Education
High School Diploma -
JAFFNA CENTRAL COLLEGE
JAFFNA,SRILANKAHigh School Diploma -
NEW SKY COMPUTER TRAINIG CENTER
JAFFNA ,SRILANKASkills
- Inventory management
- Customer service
- Staff supervision
- Store opening and closing
- Store maintenance
- Employee training
- Team leadership
Certification
I HAVE COMPLETED DIPLOMA IN MS OFFICE 2013.
DIPLOMA IN INTERNET TECHNOLOGY 2013.
Additional Information
PASSED THE GENERAL CERTIFICATE OF EDUCATION G.C.E (A/L) ADVANCE LEVAL EXAMINATION INDEX NO-9700234
PASSED THE GENERAL CERITFICATE OF EDUCATION G.C.E (O/L) ORDINARY LEVEL EXAMINATION INDEX NO-64822141
Timeline
Store Supervisor
02.2023 - Current
Storekeeper
08.2022 - 02.2023
Retail Supervisor
01.2022 - 09.2022
Marketing Officer
09.2017 - 07.2021
Sales Executive
04.2015 - 06.2017
Sales Executive
03.2014 - 05.2015
High School Diploma -
JAFFNA CENTRAL COLLEGE
High School Diploma -
NEW SKY COMPUTER TRAINIG CENTER