VIJAY RAJ ARJUNAN
DUBAI,UAE
Summary
Dedicated and organized Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations & Sales management role with growing organization.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Sales operations manager
NAFFCO GROUP OF COMPANIES
DUBAI, UAE
10.2022 - Current
- Analysed financial data to track and achieve budget targets.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Managed and motivated high-performing teams for successful KPI attainment.
- Led overall direction, coordination and evaluation of department functions.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and managed 90+ staff members, maintaining high-performing business operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Analysed operations data to identify process gaps and successfully implement change.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Followed industry trends and set pricing strategies to maximise business returns.
- Determined strategic direction of organisation based on strong procurement knowledge and market trend negotiation research.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Formulated marketing and advertising strategies for continuous business growth.
- Sourced most cost-effective new and existing products to meet category and procurement KPIs.
Sales and Operation Manager
SAFENET
DUBAI, UAE
10.2019 - 09.2022
- Supported front-line sales teams with well-coordinated administrative operations.
- Allocated teams, materials and calendar space for individual projects.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of Fire & Life Safety products and Services.
- Managed team of 70+ staff, driving performance with motivational strategies to exceed sales targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Analysed sales reports to identify trends and update strategies.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Used multi-source data to determine sales and delivery terms for products and services.
- Customized promotional strategies to meet needs of different clients, products and services.
- Maintained ownership of Fire related equipment's, Fire trucks & Ambulances sales pipeline, sourcing and developing new business opportunities to drive sales.
- Grew annual revenue by 150% with targeted sales, customer retentions and marketing strategy.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Optimised sales methods to best engage, acquire and retain customers.
Operations manager
TAMCON
DUBAI, UAE
10.2017 - 09.2019
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led overall direction, coordination and evaluation of MEP department functions.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and managed 50+ staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Analysed operations data to identify process gaps and successfully implement change.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Maintained smooth-running business operations by delegating priorities to staff abilities and work flow.
- Drafted procedural statements and guidelines for company-wide use.
- Coordinated hiring, recruitment and training strategies to build successful operations team.
- Created digital file classification system for company-wide use.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Education
MBA - DATA SCIENCE
GREAT LAKES INSTITUTE OF MANAGEMENT
INDIA 03.2022 - 03.2023
Bachelor of Science - MECHANICAL ENGINEERING
KALASALINGAM UNIVERSITY
INDIA 05.2009 - 04.2013
Skills
- Policies and procedures implementation
- Relationship building
- Resource planning and allocation
- Financial and cash flow analyses
- Profit and loss analysis
- High-pressure environments
- Contract management
- Cost reduction and containment
- Process improvement strategies
- Customer acquisition and retention
- Communication and engagement techniques
- Excellent communication skills
- Continuous improvements
- Recruiting and hiring
- Customer rapport
- Energetic
Languages
English
Fluent
Tamil
Fluent
Hindi
Fluent
Arabic
Beginner
Accomplishments
PATENTS:
1. Complete patent published for Steps in a bus as Pneumatic lifter in most efficient way (Application No. 3139/CHE/2011, C.B.R No. 8855).
2. Applied patent for Recycling the trash smoke in most efficient way (Application No. 2503/CHE/2011)
Certification
- CFPS - Certified Fire Protection Specialist
Timeline
Sales operations manager
NAFFCO GROUP OF COMPANIES
10.2022 - Current
MBA - DATA SCIENCE
GREAT LAKES INSTITUTE OF MANAGEMENT
03.2022 - 03.2023
Sales and Operation Manager
SAFENET
10.2019 - 09.2022
Operations manager
TAMCON
10.2017 - 09.2019
Bachelor of Science - MECHANICAL ENGINEERING
KALASALINGAM UNIVERSITY
05.2009 - 04.2013
- CFPS - Certified Fire Protection Specialist
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