MS Office
Vikesh Munda Kai
HR Software Product Manager
Dubai,DU
Summary
Dynamic and results-driven ERP & HRMS Consultant and Product Manager with 10+ years of experience leading end-to-end HRMS implementations, product enhancements, and ERP integrations across the UAE and India. Expert in payroll processing, HR policy configuration, client management, and quality assurance. Proven track record in designing and launching key modules—including Recruitment, Onboarding, Performance, and PRO—while ensuring operational efficiency and user satisfaction through training, UAT, and continuous support.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Senior HRMS Consultant & Product Manager
DnD Solutions LLC
Dubai. UAE
03.2022 - Current
- Continued to manage end-to-end HRMS implementations, including presales, scope preparation, configuration, training, UAT, and post-go-live support.
- Led the product roadmap for DOTS HRMS, including planning and prioritizing enhancements and new modules.
- Designed and launched key modules such as:
Recruitment
PRO (Visa & Document Management)
Onboarding
Performance Appraisal - Collaborated with developers to explain detailed scope and workflow logic; conducted quality testing to ensure product standards.
- Designed and launched ESS (Employee Self-Service) features including:
HR Letter Request
Expense Claim Request
Resignation Request - Suggested and implemented numerous process enhancements and designed custom reports for HR operations.
- Successfully led multiple HRMS-to-ERP integration projects (SAP, Dynamics, EPICOR, SUN System) ensuring robust data exchange and process automation.
- Owned quality assurance for customizations and enhancements through manual testing and feedback loops.
- Supported cross-functional teams with expert-level domain knowledge in HR processes, compliance, and system usability.
Senior HR Functional Consultant
DnD Solutions LLC
Dubai, UAE
01.2020 - 03.2022
- Conducted pre-sales demonstrations of HRMS software to potential clients across the GCC region.
- Collaborated with clients to gather requirements and created detailed scope documents for HR, Payroll, Attendance, ESS, and Appraisal modules.
- Configured HR policies, leave rules, payroll policies, and attendance structures in the system as per client expectations.
- Collected and uploaded opening balances for Annual Leave, Leave Salary, Gratuity, and Air Ticket balances.
- Provided comprehensive end-user training on all HRMS modules and managed User Acceptance Testing (UAT).
- Identified customization needs during implementation, prepared scope documents, and coordinated with the development team.
- Conducted manual functional testing for newly developed features and shared detailed feedback for improvements.
- Delivered ongoing support via calls and emails for existing clients, ensuring timely issue resolution.
- Handled financial integration with third-party ERP systems like SAP, Microsoft Dynamics, EPICOR, and SUN Systems:
Prepared integration scope.
Coordinated with ERP and internal technical teams.
Performed system testing and conducted client demonstrations post-integration.
ERP Consultant
DnD Solutions LLC
Dubai,UAE
05.2015 - 01.2020
- Led end-to-end ERP implementation projects for custom ERP solutions tailored to client needs.
- Prepared detailed customization scope documents based on client requirements, collaborating closely with developers to ensure precise system tailoring.
- Configured core ERP modules, including:
Finance (General Ledger, Accounts Payable/Receivable)
Inventory Management
Purchase and Procurement
Sales and Order Management
Taxation (VAT)
Payroll - Ensured quality assurance of all customizations by validating developer deliverables against scope requirements.
- Conducted comprehensive end-user training to facilitate smooth system adoption and maximize operational efficiency.
- Managed and coordinated User Acceptance Testing (UAT) sessions with clients, gathering feedback and ensuring system readiness for go-live.
- Actively participated in presales product demonstrations, requirement gathering, and project closure activities.
- Acted as a bridge between clients and technical teams, ensuring clear communication and timely resolution of issues.
Senior Customer Care Associate
Standard Chartered Scope International
Bangalore, India
03.2013 - 04.2014
- Handled customer support for Standard Chartered Bank’s credit card division, addressing a wide range of queries via inbound calls.
- Assisted customers with inquiries related to:
Credit card statements and transactions
Outstanding balances and due payments
Financial charge waivers for eligible cases
Loan sourcing and credit card upgrades
Dispute resolution and service requests - Evaluated customer eligibility and processed requests for waiver of financial charges, late fees, and other applicable charges.
- Ensured service quality and compliance with bank policies and RBI guidelines.
- Resolved customer issues within defined Service Level Agreements (SLAs) to maintain satisfaction and retention.
- Maintained accurate call logs and updated case management systems as per process standards.
- Collaborated with internal teams and escalated complex cases when necessary for timely resolution.
- Achieved high First Call Resolution (FCR) scores and met all quality audit parameters.
- Recognized for maintaining a calm, solution-oriented approach in high-pressure scenarios.
Account Process Executive
Greet Technologies Private Limited
Bangalore, India
07.2011 - 03.2013
- Served as a Tally ERP Support Expert, assisting clients across India via calls, emails, and live chat channels.
- Provided real-time support on various modules of Tally ERP, including:
Software activation & licensing
Company creation & configuration
Master data setup (ledgers, stock items, cost centers, etc.)
Transaction posting across accounting, inventory, and payroll
VAT, TDS, Excise Duty, and Income Tax compliance configuration - Diagnosed and resolved technical and functional issues within defined SLA timelines.
- Escalated unresolved or complex issues to appropriate departments, ensuring smooth handover and follow-up.
- Transitioned across support channels:
Voice Support: Phone-based client assistance
Email Support: Structured written communication for issue resolution
Chat Support: Real-time troubleshooting through live chat - Maintained knowledge base and support documentation to improve first-call resolution.
- Developed strong communication and problem-solving skills by handling diverse accounting and ERP-related queries.
Education
MBA - Finance And HR
Anna University
Chennai, India 04.2001 -
Bachelor of Science - Mathematics
Kannur University
Kerala, India 04.2001 -
Skills
Problem-solving
Time management
Team collaboration
Client relationships
HRMS Implementation
Payroll Processing & Configuration
Attendance & Leave Management Systems
Employee Self-Service (ESS) Modules
HR Policy Configuration
ERP Implementation & Customization (Finance, Inventory, Sales, Purchase, Tax, Payroll)
Functional Testing & UAT
Product Roadmapping
Module Design & Feature Planning
End-User Training & Support
Communication & Stakeholder Management
Functional Specification Writing
Software
Tally ERP
Timeline
Senior HRMS Consultant & Product Manager
DnD Solutions LLC
03.2022 - Current
Senior HR Functional Consultant
DnD Solutions LLC
01.2020 - 03.2022
ERP Consultant
DnD Solutions LLC
05.2015 - 01.2020
Senior Customer Care Associate
Standard Chartered Scope International
03.2013 - 04.2014
Account Process Executive
Greet Technologies Private Limited
07.2011 - 03.2013
MBA - Finance And HR
Anna University
04.2001 -
Bachelor of Science - Mathematics
Kannur University
04.2001 -