Vikky Luong

• Consultation with the patient to understand exactly their desires and expectations for their chosen beauty treatment, and skin analysis with 7D diagnostic.
• Performing various treatments such as Hydrafacials, Jetpeel, chemical peel, micro-needling, dermaplaning, and Hydropeptide.

• Improved client satisfaction by delivering personalised facial treatments.

• Understood customer needs to craft exceptional sales journeys.
• Maintained contact with customers throughout sales and pre-delivery process.

• Sale & Marketing
• Handled customer complaints, resulted in improved brand image.

• Conducted thorough skin analyses to recommend appropriate skincare products and treatments, enhancing client satisfaction and loyalty.

Optimised customer service for Vietnamese industry to improve visitor satisfaction.
Created positive experiences for tourists through attentive service.