Vikram Kharvi
Dubai,UAE
Summary
Automotive Aftersales professional with 10+ years of experience in spare parts sales and customer support. Strong expertise in Electronic Parts Catalogue (EPC) systems and handling high-volume parts enquiries through phone and digital channels. Proven ability to improve conversion rates through upselling, cross-selling, and effective customer engagement while maintaining high satisfaction levels. Experienced in preparing quotations, managing customer databases, and supporting branch operations in a multi-brand environment.
Overview
13
13
years of professional experience
Work history
Spare Parts Advisor
AutoHub Elite General Trading LLC
Dubai, UAE
2021.10 - 2026.02
- Handle spare parts enquiries via phone, email and WhatsApp using EPC systems
- Identified parts using EPC systems.
- Provide accurate price and availability information using internal inventory systems
- Coordinate with workshops and branches to finalize sales and deliveries
- Placed orders for new stock to meet customer requirements.
- Prepare quotations and sales orders and follow up with customers
- Manage key workshop accounts and maintain long-term customer relationships
- Register new customers and update customer records in system
- Handle complaints professionally and resolve issues promptly
- Maintain high accuracy in parts identification and order processing
- Prepare daily and monthly reports on parts enquiries and sales performance
- Handle multi-brand OEM and aftermarket parts portfolios including Jaguar, Land Rover, Honda, Volvo, Jeep/Chrysler/Dodge (Mopar), Mercedes-Benz, , Ford, GM.
Senior Sales Parts Executive
Abdullah Abdul Wahed Auto Spare Parts LLC
Dubai, UAE
2015.07 - 2020.07
- Managed high-volume parts enquiries through phone and counter sales
- Identified parts using EPC systems (GM, Chrysler, Dodge, Ford, Microcat)
- Processed sales orders and coordinated with suppliers for timely delivery
- Conducted sales calls to retain existing customers and onboard new workshops
- Prepared quotations and maintained complete sales documentation
- Resolved customer complaints and managed difficult situations professionally
- Maintained customer database and supported CRM activities
- Negotiated supplier pricing to improve margins and profitability
- Supported customers across multiple vehicle brands and parts ranges in both OEM and aftermarket segments
Sales Executive
Mahindra & Mahindra
Karnataka, India
2013.06 - 2015.02
- Handled customer enquiries and explained vehicle features and benefits
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Built strong customer relationships through follow-ups and service support
- Coordinated with inventory team for vehicle availability
- Assisted with sales documentation and order processing
Education
Bachelor of Commerce (B.Com) -
Mangalore University
IndiaSkills
- Electronic Parts Catalogue (EPC) – Jaguar, Land Rover, Honda, Volvo, Jeep/Chrysler/Dodge (Mopar), Mercedes-Benz, Ford, GM
- Parts Enquiry Handling (Calls, Email, WhatsApp)
- Pricing & Availability (Dealer / Inventory Systems)
- Telesales & Customer Relationship Management
- Upselling & Cross-selling of Spare Parts & Consumables
- Quotation & Sales Order Processing
- Customer Complaint Handling
- Reporting & Data Management
- Professional Communication & Phone Etiquette
- Multi-Brand Parts Handling (OEM & Aftermarket)
- EPC Systems: Jaguar, Land Rover, Honda, Volvo, Jeep/Chrysler/Dodge (Mopar), Mercedes-Benz, Ford, GM
- Inventory & Asset Management (SQL based)
- MS Office 365
- Tally ERP 9
LANGUAGES
English
Hindi
Kannada
Malayalam
Tamil
AVAILABILITY
1 month notice period
Timeline
Spare Parts Advisor
AutoHub Elite General Trading LLC
2021.10 - 2026.02
Senior Sales Parts Executive
Abdullah Abdul Wahed Auto Spare Parts LLC
2015.07 - 2020.07
Sales Executive
Mahindra & Mahindra
2013.06 - 2015.02
Bachelor of Commerce (B.Com) -
Mangalore University