Vikram Singh
Dubai
Summary
Professional leader with a strong background in hospitality, food & beverage management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Manager
Saphira Culinary Services LLC JLT
Dubai
09.2024 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
Multiple Outlet Manager
Retreat the Palm Jumeirah
Dubai
07.2022 - 09.2024
- Managed day-to-day operations, including scheduling staff, managing reservations, and coordinating special events or catering
- Manage positive relationships with customers through excellent hospitality services
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Provided leadership by setting clear expectations for team members
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel
- Monitored cash handling procedures to accurately charge customers
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Analyzed customer feedback and implemented strategies to improve service
- Monitored restaurant equipment to schedule maintenance and repairs
- Monitored sales reports regularly to identify trends in customer preferences
- Reviewed monthly financial statements to assess performance against budget objectives
- Scheduled staff hours and allocated resources to maximize team member performance
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients
- Achieved LQA by 93% for breakfast operation with busy pace of average 700 covers daily
Restaurant Manager
Lime tree café & Kitchen LLC
Dubai
11.2020 - 12.2021
- Hired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and safety standards
- Well versed with Managing, all food aggregators, and online portals their daily performance, Promotion, to understand analytics to improve daily sales
- Increased customer engagement on Dine-in and online food platform accounts by 15% interactive promotions and contest
- Reduced variable costs through tighter controls on expenditures, inventory & waste variables
- Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and creating a featured food and beverage program
- Maintained an employee management training programs, periodic performance reviews, and motivational coaching tactic
- Increased the profit margin of select menu items by 15% switching to a local supplier with lower ingredient costs
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
- Implemented a revised inventory system focused on storage conditions, and ordering technique resulting a decrease in losses created by food waste
Assistant Restaurant Manager
EGGSPECTATION RESTAURANT LLC
Dubai
02.2016 - 08.2020
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Assure that all guests feel welcome and are given responsive, friendly, and courteous service all times
- Coordinate daily Front of the House and Back of the House restaurant operations
- Organize and supervise shifts appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products, ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Train new and current employees on proper customer service practices
- Well versed with online Delivery service portal apps like UBEREATS', 'Zomato', 'Deliveroo' etc
- And handled successfully and increase sales by 20%
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating positive, productive working environment
Restaurant Supervisor
THE ADDRESS-HOTEL-LA PORTES DES INDUS
Dubai
10.2013 - 02.2016
Head Waiter
PIZZA EXPRESS
Dubai
08.2011 - 09.2013
Education
BBA, Hospitality & Hotel Management -
Indian Institute of Management Studies
INDIA07.2012
Associate of Science, Medical Science -
Indian School of Education
INDIA01.2002
Skills
- Leadership Abilities
- Customer Support Proficiency
- Effective Decision-Making
- Handling a difficult customer
- Skill Enhancement Programs
- Operations Management
- Financial Management
- Team Building and Development
- Conflict Management
- Food Safety and Hygiene Knowledge
- Excellent interpersonal skills, and a team player attitude
- Incidents management
- P&L Management
- Recruitment and hiring
- Coaching abilities
- Staff Management
- Employee Motivation
- Priority management
Additional Information
- DRIVING LICENSE
- Light -Automatic
- Dubai UAE
Certification
- FOOD SAFETY PIC Advance Level
- Codex Quality Standard & Training LLC Dubai
- Valid 2027
Hobbies and Interests
Reading Books, listen motivational speech, interacting with people, outdoor activities.
Languages
English
First Language
Timeline
Operation Manager
Saphira Culinary Services LLC JLT
09.2024 - Current
Multiple Outlet Manager
Retreat the Palm Jumeirah
07.2022 - 09.2024
Restaurant Manager
Lime tree café & Kitchen LLC
11.2020 - 12.2021
Assistant Restaurant Manager
EGGSPECTATION RESTAURANT LLC
02.2016 - 08.2020
Restaurant Supervisor
THE ADDRESS-HOTEL-LA PORTES DES INDUS
10.2013 - 02.2016
Head Waiter
PIZZA EXPRESS
08.2011 - 09.2013
- FOOD SAFETY PIC Advance Level
- Codex Quality Standard & Training LLC Dubai
- Valid 2027
BBA, Hospitality & Hotel Management -
Indian Institute of Management Studies
Associate of Science, Medical Science -
Indian School of Education
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