Vikrant Sharma
Hotelier
Dubai
Summary
I am a highly motivated and detail-oriented professional with expertise in data analysis skilled in facilitating reservations, Front office Operations, Channel,distribution, Revenue,Inventory and Rate Management,Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow, process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
24
24
years of professional experience
Work history
Asst. Revenue & Reservations Manager
GHM Hospitality
Sharjah
10.2023 - Current
- Maintained accurate records of bookings on the hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with the revenue manager to boost occupancy and the average achieved room rate.
- Maximised revenue opportunities through upselling and cross-selling.
- Updated internal systems with accurate, current data to maintain analysis integrity.
- Maximized pricing and software performance, setting accurate parameters in revenue management system.
- Drove sales activity to deliver against revenue and marketing objectives.
- Closed month-end sales ledger with consistent record of 0% error rate.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
REVENUE AND RESERVATIONS
MANGER, Aravi Hotel Deira
Dubai
10.2021 - Current
- Analyzed data related to past, current, and future occupancy levels in order to maximize potential revenue.
- Conducted weekly meetings with sales team in order to review performance metrics and discuss areas requiring improvement
- Regularly updating pricing structures based on market trends and competitor analysis..
- Developed and implemented pricing strategies to maximize revenue growth
- Analyzed industry trends, competitor offerings, and customer needs to identify new opportunities for revenue generation
- Managed online presence through various channels such as OTA platform and Brand Website
- Social media platforms,responding quickly to customer reviews and feedback.
- Analyzing booking trends and revenue opportunities for optimization of inventory management.
CLUSTER REVENUE MANAGER
Starlit Suites Apart-hotel
New Delhi
03.2019 - 05.2020
- Done complete setup of reservation department in all hotels regular training, created SOP's, and different rate plans
- Registered properties on all OTA platforms and linked with channel Manager and booking Engine.
- Coordinating with digital company for brand website creation.
- Monitored performance of sales channels and identified areas where additional resources could be allocated effectively
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Increasing visibility of all online platforms with different rate strategies
- Reviewed existing policies and procedures related to sales operations and recommended improvements when necessary.
REVENUE MANAGER
Five Star Deluxe
New Delhi
06.2015 - 02.2019
- Regularly updating pricing structures based on market trends and competitor analysis.
- Maintained up-to-date knowledge of the various reservation systems used by the company.
- Utilized problem-solving skills to resolve guest complaints in a timely manner.
- Assisted in developing marketing strategies for increasing occupancy rates throughout the year.
- Conducted weekly meetings to create business plans to drive successful monthly business.
- Successfully managed inventory levels to maximize customer satisfaction and revenue.
- Created production forecasts and plans based on sales forecasts, historical data and market trends.
- Maintaining and filling maximum RFP to increase corporate contribution year on year.
- Maintaining hotel position and ranking on all portals by update information and replying on reviews within time frame.
ASST REVENUE MANAGER
U K LARGEST HOTEL CHAIN, Premier Inn India
New Delhi
11.2011 - 05.2015
- My major responsibility was to drive business from online platforms, besides that hotel inventory distribution strategy; maintains accurate rates and inventory allotments in Channel
- Maintaining rate parity throughout all online channels
- Analyzed industry trends, competitors.
- Collaborated with marketing teams to create promotional campaigns that increased sales volume.
- Identified discrepancies between forecasted vs actual results in order to adjust budgeting plans accordingly.
- Developed reports highlighting key insights into customer behavior which enabled informed decision making.
- Provided guidance on pricing strategy decisions based on market conditions and competitive landscape.
- Identified ways to improve efficiency in operations and implemented process changes.
ASST. GROUP RESERVATIONS MANAGER
Lalit Suri Hospitality, Deluxe
New Delhi, India
05.2008 - 10.2011
- Got an opportunity to work with The Lalit Suri Hospitality Group as Asst Group Reservation Manager for chain of seven hotels at corporate Office
- Organization has given various opportunities to grow by learning new skills.
- Processed reservations booked via phone, online and other systems.
- I was selected to set of CRS ( Trust Voyager)for entire Chain
- Added another feathers in my cap during my tenure and become a part of Corporate Revenue Team as CRS
- Manager
- Performed daily audits of all reservation data entered into the system for accuracy and completeness.
- Identified areas where processes could be improved upon to increase efficiency in handling reservations.
- Maintaining Group tracker and con maximum groups and series business to maintain base business for future
FRONT OFFICE / RESERVATIONS EXECUTIVE
The Claridges Hotels & Resorts, Five Star Boutique Hotel
04.2003 - 03.2008
- Answered inquiries regarding schedules, accommodations, procedures, or policies.
- Processing reservations via phone, emails and online systems.
- Maintained up-to-date knowledge of the various reservation systems used by the company.
- Assisted with training new staff members on the company's reservation system processes.
- Maintaining high standards of services by following SOP's
- Worked closely with housekeeping staff to ensure that rooms were prepared properly prior to guest arrivals.
- Trained new employees on the use of reservation systems, policies and procedures.
- Managed online bookings by updating availability calendars and ensuring accuracy of rates listed on websites.
FRONT OFFICE ASSISTANT
Pradesh
Oberoi Hotels & Resort, Shimla, Small LHW
Shimla
02.1997 - 03.2003
- Joined Oberoi Hotels and Resort as Concierge, on job training and my e forts to learn more skills and all technicalities of front
- As concierge major duties were Keys handling, baggage handling,delevring guest messages assisting guest for any basic requirement
- As front assistance responsibilities changed Managed daily operations at the front desk,managing daily check in and outs, handling reservations, making rate codes and packages, night audit etc
- Maintained accurate records of guest reservations, payments, accounts receivable and other front office information
- Answered and directed incoming calls in a professional and timely manner.
- Organization has given lots of opportunities to learn and grow during my working tenure.
Education
BACHELOR OF ARTS (B.A.) -
Himachal Pradesh University
Skills
- Revenue Forecast and Pricing Management Rate and Inventory Management,Plan Budgets
- Market Segments Expertise Time Management, Highly motivated,positive thinker
- Training Team Members and Excellent Leadership Channel and distribution Management
- Reservation Procedures Research and Analysis,Industry Trends Channel Manager Expertise ,PMS Opera, IDS
- Rooms Division Oversight ,Upselling Proficiency RM tools systems used Ideas, STR
- Rooms division
- Customer satisfaction
- Hotel management
- Reception management
- Opera PMS
- Revenue forecasting
Languages
English
Fluent
Hindi
Fluent
Timeline
Asst. Revenue & Reservations Manager
GHM Hospitality
10.2023 - Current
REVENUE AND RESERVATIONS
MANGER, Aravi Hotel Deira
10.2021 - Current
CLUSTER REVENUE MANAGER
Starlit Suites Apart-hotel
03.2019 - 05.2020
REVENUE MANAGER
Five Star Deluxe
06.2015 - 02.2019
ASST REVENUE MANAGER
U K LARGEST HOTEL CHAIN, Premier Inn India
11.2011 - 05.2015
ASST. GROUP RESERVATIONS MANAGER
Lalit Suri Hospitality, Deluxe
05.2008 - 10.2011
FRONT OFFICE / RESERVATIONS EXECUTIVE
The Claridges Hotels & Resorts, Five Star Boutique Hotel
04.2003 - 03.2008
FRONT OFFICE ASSISTANT
Pradesh
Oberoi Hotels & Resort, Shimla, Small LHW
02.1997 - 03.2003
BACHELOR OF ARTS (B.A.) -
Himachal Pradesh University
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