Yoga & exercise
Viktoriia Sikorska
Manager
Dubai
Summary
Detail-oriented team leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Area Manager
The Grooming Company 1847
Dubai, AE
10.2016 - 02.2023
- Supervised two locations to enforce high-quality standards of operation.
- Maintained knowledge of all salon services, products, treatment menus and barber shop services as brand standards.
- Involved in budgeting for the year for each location.
- Managed inventory control to ensure cost of sale was maintained within budget levels.
- Provided leadership, support, direction and supervision of staff in the daily operations to ensure excellent performance and client experience.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Increase business by developing innovative marketing programs.
- Dedicated to expanding client bases by building lasting relationships.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Coordinated with other district managers to actualize performance improvement strategies.
Sales and Marketing Manager
WELLBE TRADING LLC, The Grooming Company
04.2013 - 05.2015
- Develop and implement strategic sales plans to achieve company sales goals.
- Analyze retail sales revenue and margin data.
- Meet sales financial objectives by forecasting requirements, preparing annual budget; initiating corrective actions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Prepared sales presentations for clients showing success and credibility of products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Guest Service Associate
Grooming Company 1847
Dubai, AE
11.2011 - 03.2013
- Managed team of 25 staff.
- Preparing branch roster on a monthly basis.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reaching the required monthly target by providing excellent customer service and by cross sell the customers extra products and making appointments for an existing customer in advance.
- Took reservations over phone and through email, recording clients information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Sending weekly report to the head office requesting to provide the salon with the products required to run the business.
Sales Manager, PA to CEO
Image Kitchen
Kiev, Ukraine
02.2009 - 06.2010
- Worked for creative community "Image-Kitchen.
- Communication with clients.
- Market analysis.
- Sale of products and services
- Administration of databases, conducting reports, PR.
- Work with suppliers.
- Participation in Fashion Week Ukraine, cooperation with Top Ukrainian designers.
Education
Bachelor's - Management & Marketing
Kyiv National Economic University
02.2007 - 05.2011
Skills
Business development and planning
Area management
Controlling costs
Relationship building and management
Staff Training
Operations
Product and service sales
Goals and performance
Staff Management
Brainstorming ideas
Certification
Esmod French Fashion University in Dubai
Additional Information
- Willing to relocate: Anywhere
Interests
Reading
Roller skates
Movies
Timeline
Area Manager
The Grooming Company 1847
10.2016 - 02.2023
Sales and Marketing Manager
WELLBE TRADING LLC, The Grooming Company
04.2013 - 05.2015
Guest Service Associate
Grooming Company 1847
11.2011 - 03.2013
Sales Manager, PA to CEO
Image Kitchen
02.2009 - 06.2010
Bachelor's - Management & Marketing
Kyiv National Economic University
02.2007 - 05.2011