Yoga & exercise
Viktoriia Sikorska
Manager
Dubai
Summary
Detail-oriented team leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Area Manager
The Grooming Company 1847
Dubai, AE
10.2016 - 02.2023
- Supervised two locations to enforce high-quality standards of operation.
- Maintained knowledge of all salon services, products, treatment menus and barber shop services as brand standards.
- Involved in budgeting for the year for each location.
- Managed inventory control to ensure cost of sale was maintained within budget levels.
- Provided leadership, support, direction and supervision of staff in the daily operations to ensure excellent performance and client experience.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Increase business by developing innovative marketing programs.
- Dedicated to expanding client bases by building lasting relationships.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Coordinated with other district managers to actualize performance improvement strategies.
Sales and Marketing Manager
WELLBE TRADING LLC, The Grooming Company
04.2013 - 05.2015
- Develop and implement strategic sales plans to achieve company sales goals.
- Analyze retail sales revenue and margin data.
- Meet sales financial objectives by forecasting requirements, preparing annual budget; initiating corrective actions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Prepared sales presentations for clients showing success and credibility of products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Guest Service Associate
Grooming Company 1847
Dubai, AE
11.2011 - 03.2013
- Managed team of 25 staff.
- Preparing branch roster on a monthly basis.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reaching the required monthly target by providing excellent customer service and by cross sell the customers extra products and making appointments for an existing customer in advance.
- Took reservations over phone and through email, recording clients information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Sending weekly report to the head office requesting to provide the salon with the products required to run the business.
Sales Manager, PA to CEO
Image Kitchen
Kiev, Ukraine
02.2009 - 06.2010
- Worked for creative community "Image-Kitchen.
- Communication with clients.
- Market analysis.
- Sale of products and services
- Administration of databases, conducting reports, PR.
- Work with suppliers.
- Participation in Fashion Week Ukraine, cooperation with Top Ukrainian designers.
Education
Bachelor's - Management & Marketing
Kyiv National Economic University
02.2007 - 05.2011
Skills
Business development and planning
undefinedCertification
Esmod French Fashion University in Dubai
Additional Information
- Willing to relocate: Anywhere
Interests
Reading
Roller skates
Movies
Timeline
Area Manager
The Grooming Company 1847
10.2016 - 02.2023
Sales and Marketing Manager
WELLBE TRADING LLC, The Grooming Company
04.2013 - 05.2015
Guest Service Associate
Grooming Company 1847
11.2011 - 03.2013
Sales Manager, PA to CEO
Image Kitchen
02.2009 - 06.2010
Bachelor's - Management & Marketing
Kyiv National Economic University
02.2007 - 05.2011
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