Viktorija Rozmyslovic
Abu Dhabi,UAE
Summary
Offering strong teamwork, communication, and problem-solving skills, with background in customer service and hospitality. Knowledgeable about inventory management, staff training, and maintaining high service standards. Ready to use and develop leadership, organisational, and customer relations skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Assistant restaurant manager
LPM
Abu Dhabi, UAE
01.2025 - Current
- Supervised staff during busy periods for smooth operations.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Managed supply inventory to avoid shortages or excesses.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Analysed operations to improve restaurant efficiency and service levels.
Senior Floor Supervisor
LPM
Abu Dhabi
03.2023 - 01.2025
- Provided exceptional customer service and resolved any issues or complaints in a professional manner.
- Managed and supervised a team of floor staff in a busy retail environment.
- Implemented training programs to improve staff performance and customer satisfaction.
- Ensured smooth operation of daily floor activities and maintained a high level of cleanliness and organization.
- Maintained inventory levels and coordinated restocking procedures to ensure product availability.
- Demonstrated strong leadership skills and the ability to motivate and inspire team members.
- Adhered to company policies and procedures to uphold standards of excellence.
- Managing FOH schedule.
- Ensuring smooth operation of the restaurant during absence of restaurant manager.
- Task force in Las Vegas for the opening of new branch.
Floor Supervisor
LPM
London
06.2021 - 03.2023
- Administered scheduling and shift coverage.
- Led inventory management and ordering of supplies.
- Experienced in customer service and problem-solving.
- Managed and trained team of employees in restaurant setting.
- Task force in Doha for the opening of new branch.
Waitress
LPM
London
10.2018 - 06.2021
- Served food and beverages to customers in a fast-paced restaurant environment.
- Provided excellent customer service by ensuring customer satisfaction and addressing any concerns or issues promptly.
- Assisted in organizing and setting up tables for service.
Waitress
OSH
London
01.2018 - 10.2018
- Managed table settings for enhanced dining experience.
- Improved customer satisfaction by providing efficient and friendly service.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Translator
Self employed
Vilnius
02.2015 - 06.2017
- Proficient in translating written documents from English to Russian/Lithuanian and vice versa.
Education
BA - Philology
Vilnius University
Vilnius 09.2013 - 06.2017
Skills
- Customer service
- Team management
- Inventory management
- Training and development
- Problem-solving
- POS cash register operation
- Front-Of-House efficiency
- Staff scheduling techniques
- Customer Service
- Performance Management
Personal Information
Title: Assistant Restaurant Manager
Languages
English
Fluent
Russian
Native
Lithuanian
Native
Polish
Intermediate
Timeline
Assistant restaurant manager
LPM
01.2025 - Current
Senior Floor Supervisor
LPM
03.2023 - 01.2025
Floor Supervisor
LPM
06.2021 - 03.2023
Waitress
LPM
10.2018 - 06.2021
Waitress
OSH
01.2018 - 10.2018
Translator
Self employed
02.2015 - 06.2017
BA - Philology
Vilnius University
09.2013 - 06.2017