Viktoryia Tkachova
Dubai
Summary
Dynamic administrator with over six years of experience in the hospitality and service industries, dedicated to enhancing customer experiences and operational efficiency. Demonstrated expertise in fostering positive relationships with clients, utilising strong communication skills to effectively address their needs. Proficient in managing diverse environments, from casinos to restaurants, while maintaining a positive and welcoming atmosphere. Committed to continuous professional development, currently pursuing additional qualifications in beauty services. Seeking to leverage extensive background in a hostess role to contribute to team success and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Manicure and pedicure
Persona
12.2022 - 12.2024
Sales Manager
Sandalyeci
03.2021 - 09.2021
Hostess
The Paradise
08.2018 - 01.2019
- As a Hostess at The Paradise in Dubai, the primary responsibility was to greet and seat guests, ensuring a welcoming atmosphere upon their arrival
- This role involved managing reservations and maintaining an organized seating chart to optimize guest flow
- Exceptional interpersonal skills were key to creating a positive first impression and enhancing the overall dining experience
- Managed guest seating efficiently during busy periods
- Handled reservation inquiries with professionalism and courtesy
- Assisted in maintaining a clean and inviting entrance area
Administrator
03.2015 - 03.2018
- In the capacity of Administrator at a restaurant in China, responsibilities included managing daily operations and providing exceptional support to both staff and guests
- This role required strong multitasking abilities and effective communication to ensure all aspects of the restaurant functioned smoothly
- The focus was on maintaining high standards of service and customer satisfaction
- Oversaw scheduling and coordination of restaurant staff
- Implemented procedures that enhanced operational efficiency
- Actively engaged with customers to ensure a pleasant dining experience
Administrator
Casino Imperial Belarus
01.2013 - 01.2015
- As an Administrator at Casino Imperial Belarus, the role involved managing various administrative tasks to ensure smooth casino operations
- Responsibilities included overseeing guest services and coordinating with staff to enhance the overall customer experience
- Effective communication and problem-solving skills were essential in addressing guest inquiries and concerns promptly
- Streamlined administrative processes to improve efficiency
- Ensured high levels of customer satisfaction through attentive service
- Coordinated with various departments to resolve issues swiftly
Education
bachelor degree - fashion design
Grodno state college of engineering technologyand design
07.2012
High school diploma -
26 school
06.2009
Skills
- Customer Service
- Communication Skills
- Operational Efficiency
- Multitasking Abilities
- Team Coordination
- Guest Relations
Personal Information
- Date of Birth: 08/26/91
- Nationality: Belarus
Timeline
Manicure and pedicure
Persona
12.2022 - 12.2024
Sales Manager
Sandalyeci
03.2021 - 09.2021
Hostess
The Paradise
08.2018 - 01.2019
Administrator
03.2015 - 03.2018
Administrator
Casino Imperial Belarus
01.2013 - 01.2015
bachelor degree - fashion design
Grodno state college of engineering technologyand design
High school diploma -
26 school
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