Melissa Mazuru
Dubai,United arab emirates
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
Work History
Waitress
Wyndham Dubai Deira
Dubai, UAE
08.2021 - Current
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Order taker
Holiday Inn hotel
Bulawayo, Zimbabwe
11.2019 - 06.2021
- Communicated clearly and calmly with people from different backgrounds.
- Conversed with customers using excellent telephone manner.
- Confirmed customer orders to avoid errors through miscommunication.
- Entered order data onto computer system accurately.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer requests independently using strong judgement and initiative.
- Managed customer lines for minimum wait times and high satisfaction.
- Totalled bills using maths skills and maintained accurate till count.
- Accepted card, cash and cheque payments in POS register system.
Education
A-Levels - Arts
Mpopoma high school
Bulawayo 11.2019
Skills
- Cash handling
- Customer Service
- Verbal communication
- Opening and closing procedures
- Multidisciplinary teamwork
- Menu memorisation
- Outstanding customer service
- Conflict resolution techniques
- National Food Handlers certification
- Health and safety awareness
- Food service
- F&B upselling
- Highly responsible and reliable
- Courteous
- Order recall
- Strong communication
- Problem-solving
Timeline
Waitress
Wyndham Dubai Deira
08.2021 - Current
Order taker
Holiday Inn hotel
11.2019 - 06.2021
A-Levels - Arts
Mpopoma high school
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