Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Work Preference
OperationsManager
Vimukthi Amarasuriya

Vimukthi Amarasuriya

IT Administrator
Al barsha 1,Dubai

Summary

Detail-oriented and motivated IT Administrator with 4 years of industry experience. Manage connectivity and infrastructure in a company's network. Testing each new connection when you add hardware, and generally helping to maintain the network. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

IT Administrator

Active tech network training institute
Dubai, Dubai
03.2023 - Current
  • Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability
  • Diagnosed and resolved network problems
  • Configured and managed Cisco routers and Cisco switches
  • Contacted manufacturers and vendors for warranty repairs and replacements
  • Provided technical support on company applications and IT solutions through phone, live chat, and email
  • Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry
  • Reviewed system logs to identify performance inefficiencies and implement appropriate solutions
  • Logged and maintained an accurate and updated record of customer faults and methods used for diagnoses and repairs, completing for organizational purposes
  • Managed network performance and implemented changes to improve efficiency
  • Responded to network security breaches by identifying, troubleshooting, and resolving vulnerabilities to protect clients.

IT Support Assistant

Singhalion Motor Company
08.2020 - 01.2023
  • Troubleshoot system and network problems, diagnosing and resolving hardware and software faults
  • Delivered exceptional customer service, building trust and rapport quickly with clients to identify needs and provide solutions
  • Created and maintained documentation of underlying processes, services, and systems
  • Confirmed all system software was correctly licensed and being used accordingly
  • Monitored IT equipment levels and anticipated future demand, ordering new equipment when needed
  • Demonstrated excellent time management skills, prioritizing and coordinating multiple open cases simultaneously
  • Built and maintained good working relationships with colleagues across the business to increase IT support capabilities.

Education

Bachelor Of Computer Science - Network Technology and Cyber Security

Lincoln University College
01.2024 - Current

Advanced Level -

Nalanda college
2023

Skills

  • Effective Communication
  • Skills in Both English &
  • Sinhala Languages
  • Troubleshooting
  • Process Improvement
  • Customer Service/Complaint
  • Handling
  • Data Backups
  • Team Player
  • Hardware and Software
  • Configurations
  • VMware Virtualization
  • Microsoft Active Directory

Accomplishments

  • Passed CCNP Final examination approved by KHDA in 2023
  • Passed CCNA Final examination approved by KHDA in 2023
  • Networking devices and initial configuration certification by Cisco in 2024
  • Network support and security certification by Cisco in 2023.
  • Introduction to cybersecurity certification by Cisco in 2023

Timeline

Bachelor Of Computer Science - Network Technology and Cyber Security

Lincoln University College
01.2024 - Current

IT Administrator

Active tech network training institute
03.2023 - Current

IT Support Assistant

Singhalion Motor Company
08.2020 - 01.2023

Advanced Level -

Nalanda college

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancement

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Vimukthi Amarasuriya IT Administrator