Vimukthi Amarasuriya
IT Administrator
Al barsha 1,Dubai
Summary
Detail-oriented and motivated IT Administrator with 4 years of industry experience. Manage connectivity and infrastructure in a company's network. Testing each new connection when you add hardware, and generally helping to maintain the network. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Administrator
Active tech network training institute
Dubai, Dubai
03.2023 - Current
- Successfully identified potential enhancements to current systems that improved IT system efficiency and reliability
- Diagnosed and resolved network problems
- Configured and managed Cisco routers and Cisco switches
- Contacted manufacturers and vendors for warranty repairs and replacements
- Provided technical support on company applications and IT solutions through phone, live chat, and email
- Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry
- Reviewed system logs to identify performance inefficiencies and implement appropriate solutions
- Logged and maintained an accurate and updated record of customer faults and methods used for diagnoses and repairs, completing for organizational purposes
- Managed network performance and implemented changes to improve efficiency
- Responded to network security breaches by identifying, troubleshooting, and resolving vulnerabilities to protect clients.
IT Support Assistant
Singhalion Motor Company
08.2020 - 01.2023
- Troubleshoot system and network problems, diagnosing and resolving hardware and software faults
- Delivered exceptional customer service, building trust and rapport quickly with clients to identify needs and provide solutions
- Created and maintained documentation of underlying processes, services, and systems
- Confirmed all system software was correctly licensed and being used accordingly
- Monitored IT equipment levels and anticipated future demand, ordering new equipment when needed
- Demonstrated excellent time management skills, prioritizing and coordinating multiple open cases simultaneously
- Built and maintained good working relationships with colleagues across the business to increase IT support capabilities.
Education
Bachelor Of Computer Science - Network Technology and Cyber Security
Lincoln University College
01.2024 - Current
Advanced Level -
Nalanda college
2023
Skills
- Effective Communication
- Skills in Both English &
- Sinhala Languages
- Troubleshooting
- Process Improvement
- Customer Service/Complaint
- Handling
- Data Backups
- Team Player
- Hardware and Software
- Configurations
- VMware Virtualization
- Microsoft Active Directory
Accomplishments
- Passed CCNP Final examination approved by KHDA in 2023
- Passed CCNA Final examination approved by KHDA in 2023
- Networking devices and initial configuration certification by Cisco in 2024
- Network support and security certification by Cisco in 2023.
- Introduction to cybersecurity certification by Cisco in 2023
Timeline
Bachelor Of Computer Science - Network Technology and Cyber Security
Lincoln University College
01.2024 - Current
IT Administrator
Active tech network training institute
03.2023 - Current
IT Support Assistant
Singhalion Motor Company
08.2020 - 01.2023
Advanced Level -
Nalanda college
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
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