Summary
Overview
Work history
Education
Skills
LANGUAGES
HOBBIES AND INTEREST
Accomplishments
References
Timeline
Generic
Vimukthi Wasundara

Vimukthi Wasundara

Dubai,United Arab Emirates

Summary

Accomplished and results-oriented facilities management and hospitality professional with 13 years of extensive experience in soft services operations management and luxury hospitality housekeeping. Demonstrated success as acting area operations manager and assistant executive housekeeper, leading large teams to optimize operational efficiency and enforce rigorous quality control standards across residential properties, VVIP villas, and 5-star resorts. Expert in resource mobilization, site operations management, implementation of standard operating procedures (SOPs), and consistently enhancing service delivery.

Overview

1
1
year of post-secondary education
13
13
years of professional experience

Work history

Soft Services Acting Area Operations Manager

Emrill.llc
Dubai, United Arab Emirates
2025.10 - Current

Emrill Services LLC | Dubai, UAE

Soft Services Acting Area Operations Manager (Acting AOM) | July 2026 – Present

  • Oversee comprehensive soft services operations and facilities management across assigned portfolios, ensuring adherence to strict service level agreements (SLAs) and high cleanliness standards.
  • Conduct routine site support assessments and operational walkthroughs to identify and rectify performance gaps, ensuring continuous operational improvement.
  • Manage, mentor, and schedule large operational teams, fostering a collaborative work environment and reducing staff turnover through regular performance evaluations.
  • Coordinate directly with clients and property management teams to address feedback, resolve escalations promptly, and maintain excellent stakeholder relationships.

Assistant Executive Housekeeper

Yosh Hospitality, VVIP client villa
Abu Dhabi
2025.02 - 2025.09
  • Implemented training programs, enhancing staff performance and morale.
  • Developed eco-friendly cleaning protocols, improving sustainability efforts.
  • Coordinated with departments to ensure seamless guest experiences.
  • Managed scheduling, optimizing labor costs while maintaining quality.
  • Enhanced communication channels, fostering teamwork and collaboration.
  • Recognized for excellence in service, receiving multiple awards and accolades.

Housekeeping Senior Supervisor

Miramar Al Aqah Beach Resort
Fujairah
2023.12 - 2025.02
  • Led a team of 20+ housekeepers, boosting efficiency by 30%.
  • Implemented training programs, enhancing staff performance and morale.
  • Achieved a 95% guest satisfaction rating through meticulous attention to detail.
  • Streamlined cleaning processes, reducing time spent per room by 15%.
  • Managed inventory, cutting supply costs by 20% without sacrificing quality.
  • Developed quality control measures, increasing cleanliness standards significantly.
  • Coordinated with management to ensure seamless operations and guest experience.

Housekeeping Senior Supervisor & Acting Assistant

Narcissus Hotels & Resorts
Jeddah
2021.07 - 2023.07

Housekeeping Senior Supervisor

Golden Crown Hotel
Kandy
2018.12 - 2021.04

Senior Housekeeping Room Attendant

Hilton Dubai Jumeirah
Dubai
2014.01 - 2018.10
  • Followed a Housekeeping Desk Coordinator Course and trained as a telephone Operator.

Education

High School Diploma - Engineering Craft Practice - Motor Vehicle Mechanics

Sri Lanka College of Technology
Maradana, Sri Lanka
2011.01 - 2012.01

Skills

  • Leadership & Team Management
  • Budgeting
  • Quality Control
  • Housekeeping & Cleaning Skills
  • Hotel Management Systems (eg, Opera)
  • Time Management
  • Decision Making
  • Problem Solving
  • Cost Management
  • Standard Operating Procedures (SOPs)
  • Staff Scheduling and Training
  • Laundry and Linen Management
  • Use of Cleaning Equipment and Chemicals
  • Performance Evaluation

LANGUAGES

English
Fluent
Sinhala
Native
Tamil
Advanced
Hindi
Advanced
Arabic
Beginner

HOBBIES AND INTEREST

Enthusiastic chess player, passionate about team sports, especially cricket

Accomplishments

  • Rapid Promotions: Consistently promoted quickly at every property due to strong performance, leadership skills, and commitment to high housekeeping standards.
  • Awarded “Supervisor of the Month” twice in recognition of excellence in staff management and guest satisfaction.

References

References available upon request.

Timeline

Soft Services Acting Area Operations Manager

Emrill.llc
2025.10 - Current

Assistant Executive Housekeeper

Yosh Hospitality, VVIP client villa
2025.02 - 2025.09

Housekeeping Senior Supervisor

Miramar Al Aqah Beach Resort
2023.12 - 2025.02

Housekeeping Senior Supervisor & Acting Assistant

Narcissus Hotels & Resorts
2021.07 - 2023.07

Housekeeping Senior Supervisor

Golden Crown Hotel
2018.12 - 2021.04

Senior Housekeeping Room Attendant

Hilton Dubai Jumeirah
2014.01 - 2018.10

High School Diploma - Engineering Craft Practice - Motor Vehicle Mechanics

Sri Lanka College of Technology
2011.01 - 2012.01
Vimukthi Wasundara