Vinay Kumar
ABU DHABI,United Arab Emirates
Summary
Dedicated professional with compassionate approach, seeking to transition into Attendant role. Adept in customer service and communication, with strong problem-solving skills. Committed to creating positive environment that enhances guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Concierge
Bab Al Nojoum / Mawarid hotel & Hospitality
Abu Dhabi, Uae
01.2022 - Current
- Ensured customer comfort by promptly addressing their needs and concerns.
- Created a pleasant atmosphere for customers through courteous behaviour.
- Responded to inquiries, resulting in improved customer satisfaction.
- Provided high-level service to all patrons, leading to repeat business.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Assisted customers with luggage, ensuring their convenience and comfort.
- Handled emergency situations effectively, ensuring the safety of all present.
Hair salon trainer
Golden Salon
Dubai, UAE
12.2021 - 01.2022
- Improved salon service by training staff in advanced haircutting techniques.
- Introduced new hair styling trends for increased customer satisfaction.
- Enhanced client retention with exceptional skill and product knowledge training.
- Conducted workshops to improve team's ability in delivering excellent customer service.
- Developed customised training programmes for unique salon requirements.
- Trained junior stylists to deliver high-quality services, improving overall salon reputation.
Education
High School Diploma - Literature
Gov. Senior Secondary School jhalandar
Punjab, India 08.2009 - /2013
Skills
- Customer service
- Time management
- Cash handling
- Conflict resolution
- Reception duties
- Technical equipment operation
- Luggage assistance
- VIP guest services
- Hospitality software proficiency
- Concierge services
- Fire safety training
- Communication skills
- Sports coaching skills
Languages
English
Fluent
Punjabi
Native
Hindi
Fluent
Urdu
Fluent
Affiliations
- Reading
- Writing
- Cricket (Field)
- Movie Enthusiast
Personal Information
Nationality : Indian
Height : 5'8
DOB : 11/12/1998
POB : Punjab, India
Marital status : Single
Timeline
Concierge
Bab Al Nojoum / Mawarid hotel & Hospitality
01.2022 - Current
Hair salon trainer
Golden Salon
12.2021 - 01.2022
High School Diploma - Literature
Gov. Senior Secondary School jhalandar
08.2009 - /2013
Similar Profiles
NAMAGEMBE VICTONAMAGEMBE VICTO
BARISTA / CASHIER /WAITRESS (PAPPA ROTI) at MIRAGE BAB AL BAHR HOTEL AND RESORTBARISTA / CASHIER /WAITRESS (PAPPA ROTI) at MIRAGE BAB AL BAHR HOTEL AND RESORT
Ailaine FloresAilaine Flores
Administrative Secretary at Diet Watchers (Al Mawarid Agency)Administrative Secretary at Diet Watchers (Al Mawarid Agency)
SAIDALI SHAJAHANSAIDALI SHAJAHAN
Rope Access Technician at AL MAWARIDRope Access Technician at AL MAWARID