VINAYA KANCHAN

Ø Sourcing and scanning all documents related to account opening and credit card through BPM application with accuracy and timelines

Ø Handling all Tab Banking-personal, priority, business bank accounts by validating and scanning as per TAT

Ø Ensure adherence to loss and policies

Ø Evaluating approximately 200+ documents in a day

Ø Coordinating with compliance and processing unit in order to fastening the process with the request of our sales team

Ø Keen knowledge in tab banking process

Ø Strong process knowledge in documentation

Ø Raising SR through CRM application and following up with the respective units

Ø Resolving queries in email and via phone

Ø Assisting on compliance related queries through CRM

Ø Processing rectification of reverts through BPM system

Ø Enthusiastic in problem solving to provide better service to the customer

Ø Individual and Non-individual (Retail, Business Banking and Corporate) account opening cases are resolved on time in BPM as well as Finacle software

Ø Accounts are to be verified with valid documentations like AOF/SSF/CDD/Related Party form/MOA/BOR/Mandate form/POA/CPV (only for trade license) Passport for shareholders and signatories and Trade License of the company and other Trade License for Shareholder Entities and Account type to be checked based on the trade license (Normal company), Certification of Incorporation (Offshore company) and Letter of Economic development (Under formation company).

Ø Company Account related activities (opening and maintenance) are carried out with the standards as specified by group policy and local regulation.

Ø Validating all Account opening and maintenance transactions from maker level before processing.

Ø Ensuring that all account opening (corporate, priority, business banking and staff) is carried out within SLA of T+0 and validating required documents as per the defined standard.

Ø Ensure there are no transactions pending resulting in delay of customer instructions.

Ø Handling new staff and Staff separation formalities by changing the details as per the process in Finacle.

Ø Ensuring customers satisfaction for both internal and external parties by understanding their needs

Ø Responsible to monitor the queue, to check and complete the volume received daily

Ø To ensure that the cases (MT499 and MT456) received are addressed

Ø To ensure that the MT499 cases received are captured and approved on the same day

Ø To ensure that the MT456 received are captured and approved

Ø To see that the bookings are done in TKN are captured and approved accordingly.

Ø Ensure quality/quantity of processing is maintained as per the SLA

Ø Ensure that all mail received in the generic mail box are addressed and responded appropriately as required Ø To take a screen print of the queue to ensure that no cases are left

Ø To prepare the daily EOD file

Ø To ensure proper co-ordination with other concerned departments (Collections and, DB Cheque with CBCP and also external teams if required)

Ø Ensure adherence to all cut-off times

Ø Training of new joined employees on the floor

Ø Interacting with Client on daily bases for the queries and clarifications

Ø Critically review the Standard Operating procedures

Ø Providing support during internal audits having process and backup documentation readily available as well as being able to explain all open items

Ø Identify and eliminate non value adding activities