Vinayak Anand

• Coordinating with team members for seamless completion of daily tasks.
• Leading the morning briefing every day on daily task and operational issues
• Planning and organizing the outbound orders requested by the customer
• Received incoming goods and organized pallets to optimize warehouse space.
• Making sure tally sheets and Pick-list are printed and handed over to operations staff on time for the smooth operations
• Assisting the team for any operational needs and support.
• Planning and arranging the manpower required for the Value added service based on the requirement of the customer
• Do weekly inspections of storage areas to ensure 5s standards are maintained in the warehouse.
• Ensure safe work environment with adherence to health and safety regulations.
• Manage warehouse operations to ensure smooth functioning.
• Streamlined inventory management processes to ensure timely order fulfilment.
• Reduced incidents of damaged goods by enforcing proper handling techniques amongst staff.
• Sharing weekly tracker to replenish consumables stock to maintain smooth functioning of warehouse operations.
• Preparing and sharing weekly operational status update presentations to the management
• Increased customer satisfaction by resolving logistics complaints timely.
• Investigate any reported discrepancies or complaints, ensuring prompt resolution.
• Reduced incidents of damaged goods by enforcing proper handling techniques amongst staff.
• Conduct Monthly Business Reviews (MBRs) with clients to demonstrate monthly performance
• Ensured accurate record keeping through meticulous documentation of all transactions.
• Weekly sanity check on the inventory reports to achieve strong product information.
• Updating the information manually to make sure the reports are accurate and up to date for the customer.
• Conduct monthly cycle counts to maintain the inventory accuracy.
• Execute and lead yearly stock counts to maintain stock accuracy at 100%.
• Perform system adjustments to maintain the accuracy between the physical and system stocks upon customer approval
• Facilitated smooth communication between warehouse staff and management teams for better coordination.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Prepare the reports for the monthly billing process.
• Offering efficient customer service and handled challenging situations.
• Addressing customer email request within the TAT
• Share weekly pallet position reports to the customer
• Liaise with customers and other departments to plan timely operations.
• Completing duties to deliver on targets with accuracy and efficiency.

• Coordinate purchase order processing including updates of order acknowledgement.

• Adjusted inventory levels to keep obsolescence and cost low.

• Responsible for planning of shipments including liaison with freight agents and 3PL logistic providers.

• Review and confirm the Bill of lading

• Application of insurance certificates for purchase orders

• Preparing of clearing documents with freight forwarders

• Posting of GIT/High Seas stocks

• Maintaining GIT report for up to date ETA and inbound shipment details

• Update and follow up of supplier invoices/High seas entries

• Prepare and maintain relevant reports pertaining to demand planning process

• Support finance in month end reporting on Purchase and Insurance

• Doing stock reconciliation and cycle count of inventory with 3PL logistics

• Active participation and leading the periodic stock count of inventory

• Maintain customer focus and respond to customer enquires in timely manner

• Prepare purchase order complaints by updating the Complaint Management System (CMS)

• Handling and coordinating POS shipment (Inbound / Outbound)

• Updating the inventory report for POS stocks in warehouse

• Record, initiate enter the cargos or shipments to the logistics system to ensure existing information for further processing.
• Assign staff to pack, prepare, classify and hold the shipments according to destination and the routing.
• Calculate, account and provide information about the shipment statistics; weight, destination, quantity, type, charges, to the customer.
• Communicate, coordinate, follow up and report about on processing or hold items to be manipulated, delivered to other parties, or provide feedback about status.
• Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries.
• Keeping track of the shipments on day to day basis until it reaches the customer.
• Provide the clients with all the necessary information on the shipment.
• Preparing GRN's and confirming the same with client on all inbounds.
• Reporting and sorting out all discrepancies related to any shipment with client and the operations
• Prepare all the documentations related to outbound, customs and inspections related purpose.
• Coordinating with accounts team with related invoices and accounting data to ensure smooth billing process
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Managed urgent requests promptly, minimizing disruptions to regular schedules.
• Worked flexible hours, covering nights, weekends and bank holidays.
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• Recommending for credit decisions based on the analysis
• Evaluating customer profile by checking customers banking history, salary details and liability details that the customers have with other banks from which we examine the customers spending pattern and lending history
• Verifying documents along with understanding the financial profile of the customers and providing a summary of their liabilities to the underwriter for review
• Assisting Team captain during month ends to attain the monthly targets and managing the process flow of Credits card applications from end to end processing within the TAT in line with SLA
• Checking the completeness, authenticity, and quality of the application and documents
• Checking Vision Plus in order to evaluate previous and existing records of credit cards held by customer, credit limit of cards, block codes and collection criteria, customer relationship number, billing cycle, card payment history and transactions
• Understanding policies and procedures for processing credit cards and Personal Loans
• Ensuring standardization of process flow at the help desk by introducing standard operating procedures
• Providing administrative support
• Handling both roles of credit knowledge and administration of the team with high level of multi-tasking skill
• Ensuring quick response and action for urgent queries
• Maintenance and organization of credit files
• Performing support activities like Employer/ Customer Verification, Quality Check and World Check