Desired job title
Travel ConsultantWork Type
Full timeLocation preference
On-siteOpen to relocation: Yes
VINAYAKA NARAYANA
Dubai,UAE
Work preference
Summary
Dynamic Travel Consultant professional with a strong foundation in training and mentoring, exceptional customer service, and creativity and innovation. Adept at complex problem-solving and client relationship building, with proven multitasking proficiency. Committed to handling confidential information with integrity while pursuing opportunities that leverage these skills to drive organisational success.
Overview
5
5
Languages
11
11
years of professional experience
Work history
Luxury Travel Consultant
The Lux Travel Group
Dubai, UAE
2024.11 - Current
- Manage luxury hotel reservations and VIP guest arrangements at leading hotels and resorts worldwide.
- Manage flight bookings, specialising in First Class and Business Class travel, including itinerary planning, ticketing, booking amendments, and Special Service Requests (SSR).
- Managed complex travel itineraries, ensuring seamless coordination between hotels, restaurants, transport providers, and other service partners for optimal guest convenience.
- Listen to clients carefully, understanding their exact needs and requirements
- Provide the highest standard of customer service to all clients and attend all customer queries in a timely and appropriate manner.
- Inform customers about mandatory requirements their journey such as passport, visa, health and Insurance requirements as well as other details
- Liaise with hotel reservation teams, front desks, concierge teams, airlines, and suppliers to ensure high standards of guest service.
- Coordinated room upgrades, early check-ins, late check-outs, special amenities, and personalised guest requests to enhance guest satisfaction and experience.
- Facilitated fine-dining reservations and arranged private chauffeur services for guests at luxury hotels.
- Handle booking amendments, cancellations, special requests, and last-minute changes efficiently.
- Manage multiple bookings and time-sensitive requests while maintaining accuracy, professionalism, and attention to detail.
- Built strong supplier relationships to secure personalised services, enhancing luxury travel experiences and ensuring high levels of client satisfaction.
- Maintain accurate booking records, operational notes, guest preferences, and internal handover updates.
- Handle confidential guest information, including credit card details and passport information, with strict attention to privacy, data security, and confidentiality.
- Coordinate supplier payments, pro forma invoices, commission invoices, and payment follow-ups.
Senior Travel Consultant
BCD TRAVEL INDIA PVT LTD
BANGALORE, INDIA
2021.07 - 2024.08
- Hotel and car reservation for clients based on individual preferences, schedules and budgets.
- Assisted clients in securing lowest fare options for travel needs, minimising risks of penalties.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Responded immediately to clients' questions and issues and found effective solutions.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Issuance and reissue of tickets as requested by client through their online booking tools.
- Reviewed team itineraries to ensure compliance with travel regulations and internal policies.
- Updating corporate traveller profiles with current information for optimal recordkeeping.
- Researched hotels and airfare options to best meet client needs and expectations.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Automated office operations to enhance management of client correspondence and record tracking.
- Delivered training sessions to enhance team skills and knowledge., mentoring new hires and Quality check
Travel Consultant
DNATA INTERNATIONAL PVT LTD
BANGALORE, INDIA
2019.03 - 2020.04
- International and domestic ticket issuance through an online tool based on travel request raised by corporate traveller.
- Processed cancellations and reissues of travel bookings based on client requests.
- Hotel booking through Galileo
- Coordinated bus and train bookings for corporate travellers, ensuring alignment with travel itineraries.
- Clarified traveller queries through effective communication on calls.
- Booking of Domestic Group flight tickets (LCC) and Hotel bookings.
- Hotel reservation direct with Hotels.
- Maintained daily sales reports to track revenue and performance metrics.
- Maintained supporting documents for billing (approvals and travel requests) to ensure accurate record-keeping.
- Manual Billing through (ITQ) on day to day basis
Senior Travel Consultant
RIYA TOURS AND TRAVELS PVT LTD
BANGALORE, INDIA
2015.05 - 2019.02
- Issuance, reissuance and cancellation of Domestic and International airline tickets (LCC and FSC) and SSR addition through online portal
- Amadeus itinerary preparation, ticket blocking, issuance, SSR, reissuance, cancellation, voiding, normal refunds and partial refunds.
- Sabre ticket booking and cancellation
- Galileo hotel booking
- Bus and train ticket issuance through online portal
- Travel insurance and domestic hotel booking through online portal
- LCC group ticket booking through online tools
- Supported agents and corporate clients through email and phone communication, ensuring efficient resolution of inquiries.
- Compiled and organised daily sales reports to provide accurate insights into performance.
- Executed billing procedures using ERP system to ensure accurate financial record-keeping.
- Product sales, presentation and demo
Education
Bachelor of Commerce -
KANNUR UNIVERSITY
KANNURHigher Secondary -
GVHSS MULLERIA
KASARAGODSSLC -
GVHSS MULLERIA
KASARAGODSkills
- Passion for Delivering Exceptional Customer Experiences
- Confident Communication
- Continuous Learning and Professional Development
- Effective Multitasking and Prioritisation
- Training and Mentoring
- Technology Proficiency
- Quick Adaptation to New Systems
CORE COMPETENCIES
- Confidential Information Management
- Payment Card Data Security and PCI DSS Awareness
- Data Protection and Privacy
- Client Relationship Management
- Leadership and Team Coordination
- Complex Problem-Solving
- Adaptability and Flexibility
- Time Management and Prioritisation
- Attention to Detail and Accuracy
TECHNICAL SKILLS
- GDS and Ticketing Systems: Amadeus, Sabre, Galileo
- Office and Business Tools: Microsoft Office, Outlook, Zoho CRM
- Accounting and ERP Software: Tally Basic, ERP Systems
Languages
English
Proficient (C2)
Kannada
Proficient (C2)
Malayalam
Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Luxury Travel Consultant
The Lux Travel Group
2024.11 - Current
Senior Travel Consultant
BCD TRAVEL INDIA PVT LTD
2021.07 - 2024.08
Travel Consultant
DNATA INTERNATIONAL PVT LTD
2019.03 - 2020.04
Senior Travel Consultant
RIYA TOURS AND TRAVELS PVT LTD
2015.05 - 2019.02
Bachelor of Commerce -
KANNUR UNIVERSITY
Higher Secondary -
GVHSS MULLERIA
SSLC -
GVHSS MULLERIA
PERSONAL DETAILS
- Nationality: Indian
- Date of Birth: 09 April 1992
- Marital Status: Married
Interests
Motorcycle Riding
Chess
Drawing
Movies and Cinema
DECLARATION
I, Mr. VINAYAKA NARAYANA declare that all the above information about me & my carrier are true to best of my knowledge.
Place : Dubai, UAE
Date :___/___/_____