Vinayaraj P V
Dubai
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Sales Representative
NEONET SURGICALS
10.2020 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Office Executive
I.T.C Freight Services Pvt Ltd
11.2017 - 09.2020
- Answered phone calls and directed inquiries to appropriate staff members.
- Prepared letters, memos, faxes, forms and interagency communication.
- Coordinated deliveries of supplies and materials to proper recipients.
- Maintained client files and spreadsheets with office management software.
- Scheduled appointments for executives and members of management.
Marketing Executive
URBAN TOUCH
01.2012 - 10.2016
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Sales Executive
POP INK TRADERS
03.2007 - 12.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Car Wash Attendant
WHEELS & WHEELS
03.2004 - 09.2007
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Business Development Executive
OTSUKA PHARMACEUTICAL INDIA PVT LTD
01.2000 - 02.2003
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
Education
High School Diploma -
KERALA STATE BOARD
Kochi, Kerala, India06.1994
Skills
- Performance Improvement
- Serve Customers
- Feedback Collection
- Travel Coordination
- Vehicle Maintenance Inspections
- Customer Retention
- Excellent Written and Verbal Communicator
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Personal Details
- Date of Birth : 5th Jan 1976
- Nationality : Indian
- Sex : Male
- Marital status : Single
- Passport No : V1000516
- Visa Status : Visit
- Current Address: Al Karama, Dubai, UAE
- Residence Address : Cochin, Kerala, India
Declaration
I hereby declare that all the facts given here are true to my knowledge.
Timeline
Sales Representative
NEONET SURGICALS
10.2020 - 08.2023
Office Executive
I.T.C Freight Services Pvt Ltd
11.2017 - 09.2020
Marketing Executive
URBAN TOUCH
01.2012 - 10.2016
Sales Executive
POP INK TRADERS
03.2007 - 12.2011
Car Wash Attendant
WHEELS & WHEELS
03.2004 - 09.2007
Business Development Executive
OTSUKA PHARMACEUTICAL INDIA PVT LTD
01.2000 - 02.2003
High School Diploma -
KERALA STATE BOARD
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