Vincent Akiboh
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
SENIOR FOOD AND BEVERAGE SUPERVISOR
CAESARS PALACE, BLUEWATERS DUBAI
02.2022 - Current
- HANDLING FRONT AND BACK OF HOUSE OPERATIONS
- LEADING TEAM OF 40+ PLUS EMPLOYEES FOR MASS OPERATIONS WITH 3 SERVING PERIODS
- DOING OASYS, COLLEAGUE ROSTER, MONITORING ORDERING ON ADACCO AND CONTROLLING FLOW OF RESERVATIONS
- ASSISTING SENIOR MANAGEMENT TO MANAGE BACKEND PAPERWORK
- DUTY ALLOCATION AND CASUAL(OUTSOURCED) MANAGEMENT
- ENSURE GUEST SATISFACTION
- ENSURE PROPER QUALITY OF FOOD SERVED AND ACCORDING TO THE GUEST REQUESTS.
Food and Beverage Supervisor, Pergolas Restaurant
SWISSOTEL AL MUROOJ HOTEL, DOWNTOWN, DUBAI
01.2016 - 01.2021
- OVERSEE ALL FRONT AND BACK OF HOUSE RESTAURANT OPERATION
- MAINTAIN QUALITY CONTROL FOR ALL FOOD SERVED
- DEAL WITH GUEST COMPLAINTS AND RESOLVE ANY CONFLICTS DURING OPERATION
- ENSURE PROPER CASHIERING AND CLOSING OF CHEQUES ALONG WITH REDEMPTION OF VOUCHERS AND ECERTIFICATES AND EQUIVALENT.
Captain Waiter
Rotana Hotel Al Murooj(Brand Change To Swissotel)
01.2016 - 12.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
WAITER
Double Tree Hilton Podium Restaurant
03.2014 - 12.2015
BUTLER
Premier Hotel
10.2013 - 11.2014
MANAGEMENT TRAINEE IN THE FOOD AND BEVERAGE DEPARTMENT
Hilton Hotel
01.2013 - 02.2014
Education
HIGER NATION DIPLOMA - Chemical Engineering
FEDERAL POLYTECHNIC
BIDA, NIGER STATE NIGERIA02.2012
High School Diploma -
DAY SECONDARY SCHOOL
TUNGA, MINNA NIGER STATE NIGERIA12.2007
Skills
- Attentive to details
- Multitasking abilities
- Handling of Guest complaints
- Effective time management
- Efficient Communicator
- Calm Under Pressure
- Team building
- Organizational
- HSM, ADP, BIRTSTREET, OASYS, ADACO, KNOWCROSS, SERVE ME, SEVEN ROOMS, Software proficiency
INTRESTS
Sports
Food Art
Communication
Reading
Timeline
SENIOR FOOD AND BEVERAGE SUPERVISOR
CAESARS PALACE, BLUEWATERS DUBAI
02.2022 - Current
Food and Beverage Supervisor, Pergolas Restaurant
SWISSOTEL AL MUROOJ HOTEL, DOWNTOWN, DUBAI
01.2016 - 01.2021
Captain Waiter
Rotana Hotel Al Murooj(Brand Change To Swissotel)
01.2016 - 12.2016
WAITER
Double Tree Hilton Podium Restaurant
03.2014 - 12.2015
BUTLER
Premier Hotel
10.2013 - 11.2014
MANAGEMENT TRAINEE IN THE FOOD AND BEVERAGE DEPARTMENT
Hilton Hotel
01.2013 - 02.2014
HIGER NATION DIPLOMA - Chemical Engineering
FEDERAL POLYTECHNIC
High School Diploma -
DAY SECONDARY SCHOOL
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