VINCENT ANTWI
Dubai,United Arab Emirates
Summary
A dedicated professional with a strong understanding of client confidentiality, adept at maintaining patience under pressure and making rapid decisions. Demonstrates persuasive salesmanship and extensive knowledge of promotional products. Committed to leveraging these skills to achieve exceptional results in a dynamic work environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer care representative
The Veronique Heights Hotel
Accra, Ghana
07.2023 - 11.2024
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Deescalated tense situations for improved customer relationships.
- Improved operational efficiency by streamlining customer care processes.
- Established rapport with customers to encourage repeat business.
- Prioritized tasks to meet and exceed company objectives and goals.
- Tracked market trends, influencing product development decisions.
Customer service representative
Rosesa Rose Hotel
Accra , Ghana
02.2022 - 05.2023
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Diploma of Education - Education
Prempeh College
Ghana 03.2021 - 09.2023
Skills
- Client confidentiality understanding
- Patience under pressure
- Rapid decision-making
- Persuasive salesmanship
- Promotional product knowledge
References
References available upon request.
Timeline
Customer care representative
The Veronique Heights Hotel
07.2023 - 11.2024
Customer service representative
Rosesa Rose Hotel
02.2022 - 05.2023
Diploma of Education - Education
Prempeh College
03.2021 - 09.2023
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