VINCENT M. CANGA
Dubai
Summary
Qualified professional experience as Customer Service Representative and Salesperson. Gained within diversified industries. Competencies in providing world-class administrative support. Proactive in handling multiple tasks, fulfilling organizational objectives. Problem solving, solution finding, going the extra mile, giving my very best is what I strive for to exceed my customers' expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Event Telesales Representative
Vibes Event
Dubai
11.2024 - 04.2025
- Conducted outbound sales calls to potential customers, introducing them to products and services.
- Followed up on sales leads through outbound calling.
- Achieved daily targets of 200 calls and 30 booked meetings, utilizing follow-ups via email, WhatsApp, and phone calls.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Call Center / Admin Assistant / Sales Executive/Receptionist
The Warehouse Gym Fitness
05.2022 - 06.2024
- Manage inbound and outbound calls in a timely manner using Salesforce, EZ facility and Sentinel.
- Generating leads and providing leads in each branching.
- Performing sales such as membership sales and renewals, upcoming fitness classes and personal training sessions.
- Providing proper response to all queries like branch locations, ongoing promotions, membership fees, and programs offers, personal trainer inquiries, via email, WhatsApp, Instagram and calls.
- Doing daily, weekly and monthly sales report.
- Assisting administrative tasks.
Team Leader Call Center / Customer Service
Fenix (Micro Mobility) formerly Circ E- Scooter
07.2019 - 03.2021
- Respond to all customer support inquiries through Zendesk platform then Freshdesk and GoUrban platform.
- Making outbound calls and answers incoming live calls from users, providing proper response to their inquiries, guiding the customers how to use the scooters for the first-time users.
- Coordinating with Ops team about field operations.
- Create relocation/repair or lost requests tickets to our teams.
- Training new staff for call center / customer service staff, doing Rota.
- Handling supervisor calls if needed.
- Ensure seamless, enthusiastic customer service from start to finish.
- Monitoring the live users to keep them track and to ensure their safety.
- Be the master of the product and have the ability to answer queries from inbound contact.
- Log any accidents and report any time-sensitive issues to our leadership and policy terms.
Senior Customer Service / Telesales/ Call Center
T-Mobile, Alorica (U.S Account)
Cubao
07.2017 - 03.2019
- Manage customer calls effectively and efficiently.
- Assist customers in billing, account changes, troubleshooting issues, new product information and complaints.
- Answer caller's queries, if possible, promptly record thorough notes on actions taken for every call.
- Ensure privacy and confidentiality of all messages and information given.
- Offer extra services and add on or up selling the service.
- Meeting the monthly goals, especially customer satisfaction.
- A good listener with a positive attitude by not interrupting customers but engaging them and offering excellent problem-solving capabilities.
Senior Customer Service Representative
Manoushe Street Noor Bank
Dubai
10.2015 - 04.2017
- Handles inbound/outbound calls and customer service calls.
- Respond promptly to customer inquiries; Handle and resolve customer complaints.
- Focus on the customers' needs and satisfaction.
- Able to communicate effectively by active listening, gathering information from the customers and able to give appropriate respond.
- Have product knowledge so that will be able to answer customers' inquiries.
- Knowledge in Sapaad System / CAS Central Access System.
- Customer service calls help to improve customer relationships and increase customer's retention.
- Proactively offer additional orders.
Waiter/Librarian/Office Administrator
National Corporation for Tourism and Hotel
Abu Dhabi
08.2014 - 07.2015
- Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance.
- Manage agendas, travel plans and appointments for upper management.
- Manage emails, letters, packages, phone calls and other forms of correspondence.
- Support bookkeeping and budgeting procedures for the company.
- Create and update databases and records for financial information, personnel and other data.
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.
- Submit reports and prepare proposals and presentations as needed.
Document Controller/Call Center Agent
Al-Suwaidi Industrial Services
11.2011 - 05.2012
- Print and distribute documents as needed.
- Scan and upload documents according to company procedure.
- Collect and register all technical documents such as drawings and blueprints in the company's system.
- Review and update documents for maintenance and quality control.
- Keep other personnel updated on new document versions and how to obtain access.
- Handle records across various departments.
- Create templates for use by other personnel.
- Maintain confidentiality regarding sensitive documents.
- Establish and maintain record retention timelines.
Receptionist/ Office Assistant/Call Center Agent
Al Tamimi Industrial Services
05.2006 - 05.2008
- Overseeing clerical tasks, such as sorting and sending mail.
- Keeping an inventory of office supplies and ordering new materials as needed.
- Welcoming visitors to your office.
- Answering phone calls.
- Taking and delivering messages.
- Ensuring the office runs smoothly.
- Scheduling meetings and sending meeting invites to attendees.
Dine in and Cashier crew
KFC Incorporated
Manila
07.2005 - 11.2005
- Contribute to customer service over various platforms.
- Cultivate productivity and innovative mindset.
- Demonstrate the service vision.
- Follow food and beverage safety and hygiene policies and procedures.
- Implement operations for service excellence.
- Interact with and serve food and beverage guests.
- Maintain food and beverage production and service environment.
- Maintain quality control procedures.
- Prepare for service.
- Process payments.
- Provide go-the-extra-mile service.
- Provide safety and security for guests.
- Respond to service challenges.
- Solve problems and make decisions at operations level.
- Use essential features of a computer.
- Use primary functions and applications of a tablet computer.
Dine in and Cashier crew
Jollibee Foods Corporation
SM Centerpoint
07.2004 - 11.2004
- Greet customers, record orders, and serve food and beverages with a consistently helpful attitude, including answering questions about the menu.
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
- Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
- Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers' preferences.
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
- Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
Education
BS - Architecture
Technological Institute of The Philippines
Manila03-2004
Skills
- Outbound sales
- Lead generation
- Salesforce management
- Customer relationship management
- Sales reporting
- Product knowledge
- Time management
- Teamwork and collaboration
- Call management
- Teamwork
- Call center experience
- MS office
- Microsoft office
- Sales orientation
- Outbound and inbound calls
Certification
Light Vehicle
Issued Date: 07/04/2025
Expiry Date : 07/04/2027
Visa Status
Spouse VIsa : Expiry Date : 2026/08/09
Timeline
Event Telesales Representative
Vibes Event
11.2024 - 04.2025
Call Center / Admin Assistant / Sales Executive/Receptionist
The Warehouse Gym Fitness
05.2022 - 06.2024
Team Leader Call Center / Customer Service
Fenix (Micro Mobility) formerly Circ E- Scooter
07.2019 - 03.2021
Senior Customer Service / Telesales/ Call Center
T-Mobile, Alorica (U.S Account)
07.2017 - 03.2019
Senior Customer Service Representative
Manoushe Street Noor Bank
10.2015 - 04.2017
Waiter/Librarian/Office Administrator
National Corporation for Tourism and Hotel
08.2014 - 07.2015
Document Controller/Call Center Agent
Al-Suwaidi Industrial Services
11.2011 - 05.2012
Receptionist/ Office Assistant/Call Center Agent
Al Tamimi Industrial Services
05.2006 - 05.2008
Dine in and Cashier crew
KFC Incorporated
07.2005 - 11.2005
Dine in and Cashier crew
Jollibee Foods Corporation
07.2004 - 11.2004
BS - Architecture
Technological Institute of The Philippines
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