Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
VINCENT OTIENO OTIENO

VINCENT OTIENO OTIENO

Dubai,UAE

Summary

Results-oriented leader with expertise in customer service and team management. Skilled in problem-solving within retail settings, enhancing operational efficiency. Proven track record of improving shopping experiences and optimizing checkout processes.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

CUSTOMER SERVICE

ABELA&CO CATERING COMPANY
DUBAI, UAE
12.2018 - Current
  • Streamlined customer service procedures to enhance efficiency.
  • Enhanced visitor experience by providing excellent customer service.
  • Provided excellent customer service to encourage repeat business.
  • Enhanced client relationships by delivering excellent customer service.
  • Explained dish components clearly to inform customers' decisions.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Attended to customer's needs proactively for first-class waiting service.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Advised customers on wine and beverage pairings with selected food items.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Provided excellent customer service for passenger satisfaction.
  • Enhanced team performance for improved customer service delivery.
  • Trained staff to provide exceptional customer service.

BELL ATTENDANT

BONDO HOTEL
KISUMU, KENYA
04.2017 - 10.2018
  • Enhanced guest experience through prompt and reliable bell services.
  • Addressed guest inquiries swiftly, boosting customer satisfaction.
  • Assisted elderly or disabled guests with personalized care and attention.
  • Maintained clean, organized lobby area to foster welcoming environment.
  • Manned doors at entrance and exit during peak hours to ensure efficient traffic flow.
  • Illustrated company's core values and mission statement in all customer-facing interactions.
  • Welcomed guests in friendly and professional manner.
  • Planned efficient delivery routes to achieve daily goals.
  • Assisted with luggage transportation to improve guest comfort and satisfaction.
  • Collaborated with security team to maintain a secure environment within the hotel premises.
  • Provided local area information to guests, facilitating a more enjoyable stay.

Education

High School Diploma - CUSTOMER SERVICE

NGARA HIGH SCHOOL
NAIROBI, KENYA
01.2013 - 11.2016

Skills

  • Customer service excellence
  • Online support standards
  • Customer service technology
  • Advanced service techniques
  • Customer service principles
  • Front-of-house customer service
  • Platform proficiency

Languages

English
Proficient (C2)

Certification

  • Customer service certificate.
  • Food and Nutrition certificate.
  • Hygrine and Chemical Handling.
  • Computer and Packages.
  • Back home DL light vehicles

Timeline

CUSTOMER SERVICE

ABELA&CO CATERING COMPANY
12.2018 - Current

BELL ATTENDANT

BONDO HOTEL
04.2017 - 10.2018

High School Diploma - CUSTOMER SERVICE

NGARA HIGH SCHOOL
01.2013 - 11.2016

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VINCENT OTIENO OTIENO