VINEETH NELLIVALAPPIL
DUBAU,UAE
Summary
Hardware repair and trouble shooting expert with 10+ years of experience. Skilled in troubleshooting ,board level rework, repair and PCB assembly .Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Tech Support Engineer
Hassan Mohd. Habib CO.L.L.C
DUBAI, UAE
05.2023 - Current
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous board level technical solutions.
- Worked with manufacturing teams to address and resolve non-conformances.
- Board level service of Point of sale machines ,kitchen monitors and printers.
- Supported management decision-making with expert-level technical guidance.
Technical support/Service Engineer
Axiom Telecom L.L.C
Dubai, UAE
11.2016 - 04.2023
- Installed replacement parts and components within target timescales to support after-sale service for assigned brands.
- Diagnosed faults in different equipment, performing repairs and maintenance to ensure conformance with manufacturer's specifications.
- Soldered and adjoined key components, employing strict attention to detail to minimise errors.
- Resolved and troubleshot large, complex issues of different brands
- Troubleshooting of mobile phones(Nokia,Samsung and Huawei) and hand held devices(Honeywell,Ecom and DataLogic).
- Board Level troubleshooting and component replacement of Honeywell hand held devices and Printers.
- Expert in handling soldering iron and re-work station
Technical support engineer
Danat Computer L.L.C
Dubai, UAE
02.2015 - 10.2016
- Troubleshot operating systems, hardware and software problems of laptop and Computer monitors
- Board level service of laptop ,computer monitor and Mobil phones.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
Education
Diploma - Electronics Engineering
Goverment Polytechnic Collage
Kerala,India 06.2007 - 03.2010
Higher Secondary Education
Government Higher Secondary School
Kerala,India 06.2005 - 03.2007
Skills
- Issue diagnosis and resolution
- Issue escalation
- Remote troubleshooting
- Data Entry
- MS Office
Languages
English
Upper intermediate
Accomplishments
- Value award for continuous development at Axiom Telecom.
- Best employee award at Axiom Telecom.
Timeline
Tech Support Engineer
Hassan Mohd. Habib CO.L.L.C
05.2023 - Current
Technical support/Service Engineer
Axiom Telecom L.L.C
11.2016 - 04.2023
Technical support engineer
Danat Computer L.L.C
02.2015 - 10.2016
Diploma - Electronics Engineering
Goverment Polytechnic Collage
06.2007 - 03.2010
Higher Secondary Education
Government Higher Secondary School
06.2005 - 03.2007
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