Vineeth Giri

Client: Cognita Middle East Head Office

• Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
• Responded to emergency situations promptly minimising disruption to business operations.
• Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
• Maintained high client satisfaction with prompt technical support response times.
• Provided IT support to staff members, improving overall operational efficiency.
• Delivered excellent customer service by troubleshooting and resolving technical issues.
• Installed operating systems and applications, maintaining a high level of reliability.
• Maintained IT inventory effectively keeping track of all equipment in use.

Client - Higher College Of Technology

• Respond to IT service requests and incidents via IT Helpdesk and ticketing tools
• Identify, diagnose, troubleshoot, and resolve escalated customer issues in accordance with service level agreements (SLA)
• Support campus users with software installation and update security patches, file backups, and system and application configurations as needed
• Escalate issues to the appropriate IT section as and when needed
• Managing user accounts, resetting passwords, creating security groups, granting access rights via Active Directory, applying Group Policies, and troubleshooting related issues
• Imaging, configuring and deploying MAC and Windows systems using MDM solutions & SCCM
• Contribute to infrastructure upgrades
• Configuration & troubleshooting of laptops & desktops for staff and LABs
• Provide remote support to users and network administrators via VPN, telephone, email, teams, zoom, Any Desk, Team Viewer, Quick Assist
• Handle the enrolment and management of biometric devices and Access control systems
• Supervise and maintain the CCTV network across the campus
• Provision and manage Cisco telephony systems in the campus
• Provide classroom support offline and online classes based on BLR and collaborate ultra
• Oversee IT assets inventory management
• Supervise Managed Print Service (MPS) and ensure vendor maintenance and stock availability
• Deliver AV and technical support for high-profile meetings and events, and webinars on Teams and Zoom
• Provided end-user support for Microsoft Office 365 applications, ensuring seamless collaboration and productivity
• Stay informed about current best practices in the IT field to maintain professional awareness
• Installed software updates, ensuring optimal system performance.
• Conducted rigorous testing of new software applications before deployment, ensuring seamless integration into existing systems.
• Coordinated IT projects to ensure on-time completion and within scope requirements.
• Provided quality customer service for enhanced user satisfaction.
• Supported end-users with prompt issue resolution, enhancing productivity levels.

Clients: Etihad Airways

• Worked in various roles as Global Support Service desk specialist, End user support and Remote support specialist
• Handled of all IT related issues for end users and outstation users.
• Provided onsite support to VIP users
• Ability to work alone & handled more than 500 users in Etihad GBSS and call Centre (Al Ain)
• Provided remote support for outstation users and UAE users through IBM remote tools
• Hardware and software support of desktops, iPad, laptops, tablets and smartphones
• Proactive maintenance for all IT related equipment
• Provided basic support for Etihad applications in I pads for pilots and cabin crew
• Created Citrix environments for users as per requirements
• Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in Help Desk database
• Prioritize and assign the tickets to the proper resolver groups as per ITIL
• Co-ordinate with the concerned team to ensure the tickets are resolved as per SLA
• Managing the incidents and service request raised through Manage Engine Ivanti and ICD ticketing tools

Client: Vodafone Data Center -Kochin

• Linux & windows Server Installation & Troubleshooting
• LVM & Disk Management server hardware troubleshooting & maintenance
• Linux Installation of patches and packages and Setting up NFS servers and NFS Clients
• Installed, and configured Apache, Samba, FTP server and User and Group management
• Job Scheduling and Automating process using CRON & AT
• Server health monitoring and IBM Tivoli Monitor installation in Solaris 10 and red hat 5
• Gathered user id details and patch by running scripts provided by IBM
• In Wintel server Microsoft baseline security analyzer installed and configured, scanning patches & installation patches through WSUS server monthly
• Responsible for Data backup and restoration of Windows server using NT Backup Tool
• Used BMC remedy Call Management Tool for ticketing
• Installation and troubleshooting of Latest Symantec Antivirus Version 12
• Handled AV report for south region of India as part of compliance activity
• Client: Vodafone Data Centre -Kochin for IBM

Client: Southern Naval Command Cochin, Kerala

• Server hardware & RAID configuration (IBM X-series, Dell Power Edge servers)
• Installation & troubleshooting of windows98, XP, windows7, vista, Linux, windows 2000, windows2003 etc
• Assembling and troubleshooting of pc’s Installation and troubleshooting of printers
• Installation and configuration of 2000/XP/Vista/win7/Ubuntu
• Installation and troubleshooting of MS-OFFICE (2003 and 2007)
• Basic Linux Administration
• Troubleshooting server & desktop-oriented issues
• Installation and Troubleshooting of Mails clients such as MS-OUTLOOK (2003 and 2007)
• Trouble shooting of Desktop Machines; Maintenance of DMP, Inkjet, Laser printers
• Configuration and support for Network devices, Servers, PC, Printers, etc
• Trouble shooting of Network Problems
• Client: Southern Naval Command Cochin, Kerala

Client: Southern Naval Command Cochin, Kerala

• Server hardware & RAID configuration (IBM X-series, Dell Power Edge servers)
• Vendor Management, asset inventory management, Policy design & implementation
• Print server configuration
• Installation and Configuration of Network printers and standalone Printers
• Installing, configuring and troubleshooting DHCP, DNS, Apache, NFS in RHEL 5/6
• LVM creation & LVM extension, NIC bonding
• Server OS installation (windows 2003/2008, RHEL 5/6)
• Backup management and Troubleshooting network issues
• Monitoring of servers and basic troubleshooting in Linux
• Wi-Fi access-point configuration
• Basic server hardware troubleshooting & maintenance
• Client: Southern Naval Command Cochin, Kerala

• Hardware assembling for Desktops, Workstations and Servers
• Peripheral integration and printer configuration
• OS Installations
• Network cabling and network integration
• Hardware troubleshooting