Hi, I’m
VINISH KUMAR MURUGAN
SHARJAH,UAE
Summary
Hard-working Senior Agency Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in recruitment processes and customer service. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
11
years of professional experience
Work History
MANIPAL CIGNA INSURANCE COMPANY PVT LTDCHENNAI, INDIA
SENIOR AGENCY MANAGER
05.2022 - 09.2024
Job overview
- Hire,Train and mentor insurance agents
- Set Performance goals for agents and ensure to meet
- Develop and Implement sales strategies to meet agency target
- Monitor and analyse sales performance and adjust strategies accordingly.
- Identify new businesses opportunities and build relationships with clients.
- Focussed on cross selling and upselling insurance products.
- Implement and Monitor agency workflows.
- Do marketing campaigns to increasing the agency sales.
- Develop partnerships with local businesses and community to achieve sales target.
- Utilize digital marketing tools and social media to generate leads.
- Achieved sales targets through proactive customer engagement.
BAJAJ GENERAL INSURANCE COMPANY LTDCHENNAI, INDIA
SALES MANAGER
01.2021 - 09.2021
Job overview
- Recruit sales executive
- Give training about product and roles and responsibilities
- Led high-performance sales teams, ensuring achievement of targets.
- High-performing sales culture through regular motivation sessions and reward schemes.
- Doing kiosk activities, cold calling, B2B sales, identifying prospects through this activities to achieve targets.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Supported front-line sales teams with well-coordinated administrative operations.
- Used multi-source data to determine sales and delivery terms for products and services.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver the target.
ADITYA BIRLA HEALTH INSURANCE COMPANY LTDCHENNAI, INDIA
AGENCY MANAGER
10.2017 - 10.2020
Job overview
- Hire life insurance agents for health insurance sale.
- Give product training for recruited agents.
- Collect data (contact numbers) from Agents.
- Ask agents to make call from collected number and fix appointment with client.
- Go sales calls with agent in field.
- Contacted potential clients and created rapport through cold calling, networking and using referrals.
- Drove business growth by cross-selling products, leading to better profit margins.
- Secured client trust by explaining complex health insurance policies in understandable terms.
- Reviewed customer portfolios periodically to ensure adequate coverage was maintained.
- Conducted risk assessments for potential clients, determining appropriate policy premiums.
- Attended networking events, establishing relationships within insurance industry.
- Developed comprehensive knowledge of various health insurance products available in market.
- Identified suitable health insurance plans based on individual medical history and financial capabilities.
- Trained new joiners on company's health insurance offerings and sales techniques, increasing team productivity.
- Handled insurance queries from quotation stage to renewal.
- Prospected potential customers to increase policy acquisition and meet revenue goals.
HDFC LIFE INSURANCECHENNAI, INDIA
ASSISTANT SALES MANAGER
01.2017 - 08.2017
Job overview
- Led team of insurance agents towards achieving sales targets with motivational leadership.
- Conducted thorough market research for insight into competitive pricing models.
- Coordinated training workshops for staff development, boosting team competency levels.
- Maintained up-to-date knowledge of regulatory changes in insurance industry, ensuring compliance at all times.
- Advised customers on financial products to suit personalised needs.
- Supplied personalised investment advice to meet customer objectives.
- Calculated insurance risks and rates for customer quotes.
- Recruit new agents in market from various sector to get new business.
- give product training and skill development section for insurance agents
INDIA PROPERTY ONLINE PVT LTDCHENNAI, INDIA
RELATIONSHIP EXECUTIVE
08.2014 - 06.2016
Job overview
- Generated leads through cold calling, resulting in increased sales opportunities.
- Provided product information to prospective customers to encourage purchases.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Tracked calls and sales data for insight into market trends.
- Navigated internal computer database for smooth client interactions.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Used persuasive selling techniques to convert enquiries into sales.
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
- Managed business pipelines efficiently, nurturing leads and recording communications.
PRITHVI INFORMATION SOLLUTIONS LIMITEDCHENNAI, INDIA
Customer service representative
07.2013 - 05.2014
Job overview
- Processing for SIM cards and DTH connections.
- Responded promptly and answered/resolved customer inquiries and complaints.
- Account management for 650 customer
- Identifying their requirements by profiling and fulfil their needs.
- Investigated and resolved service issues and/or product problems.
- Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
- Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
- Worked as part of team, improving communication skills within workplace.
- Managed high-volume customer inquiries in professional manner.
- Maintained excellent client satisfaction by providing in-depth support.
- Improved customer retention through service and account management.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Govt Higher Secondary SchoolINDIA
High School Diploma from Computer Science
06/2008 - 03/2009
Skills
- Communication skills
- Team building
- Leadership
- Public Relations
- Upselling
- Marketing
- Account Management
- Calm under pressure
Languages
English
Upper intermediate
Tamil
Native
Malayalam
Intermediate
Hindi
Beginner
Affiliations
- READING
Accomplishments
- PROMOTION IN MANIPAL CIGNA HEALTH INSURANCE AGENCY MANAGER TO SENIOR AGENCY MANAGER -2023
- INTERNATIONAL TRIP TO VIETNAM FROM MANIPAL CIGNA HEALTH INSURANCE FOR ACHIVE YEARLY TARGET- 2024
- ZONAL CONCLAVE AWARD FOR THREE MONTH TARGET COMPLETION -2023
- ZONAL PLAQUE OF HONOUR RECEIVED FROM ZONAL HEAD FOR TOP 3rd PLACE AGENCY MANAGER IN THE ZONE IN ADITHYA BIRLA HEALTH INSURANCE- 2018
Timeline
SENIOR AGENCY MANAGER
MANIPAL CIGNA INSURANCE COMPANY PVT LTD
05.2022 - 09.2024
SALES MANAGER
BAJAJ GENERAL INSURANCE COMPANY LTD
01.2021 - 09.2021
AGENCY MANAGER
ADITYA BIRLA HEALTH INSURANCE COMPANY LTD
10.2017 - 10.2020
ASSISTANT SALES MANAGER
HDFC LIFE INSURANCE
01.2017 - 08.2017
RELATIONSHIP EXECUTIVE
INDIA PROPERTY ONLINE PVT LTD
08.2014 - 06.2016
Customer service representative
PRITHVI INFORMATION SOLLUTIONS LIMITED
07.2013 - 05.2014
Govt Higher Secondary School
High School Diploma from Computer Science
06/2008 - 03/2009
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