Vincent DEBAINS
Dubai,UAE
Summary
Results-driven Operations Leader with 10+ years in the Fench 5-Star hospitality sector. Specialist in UHNW guest journey architecture, high-fidelity service execution and multi-departmental synchronization. UAE regulatory ready (Dubai Way, DST Gold Tier). Expert in Opera Cloud and EMMA, focused on delivering zero-defect operational excellence for the Middle East's most prestigious properties.
Overview
11
11
years of professional experience
Work history
Front Office Manager
HOTEL BELLES RIVES (5-Star)
Cap d'Antibes , France
03.2025 - 10.2025
- Managed all front-of-house operations for a Leading Hotels of the World (LHW) property, ensuring absolute compliance with LQA standards.
- Cultivated a professional environment through effective staff management.
- Supervised multi-departmental communication protocols between Concierge, Housekeeping and Valet to guarantee room readiness and guest satisfaction.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Trained new staff members to uphold service standards.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Managed high-end international clientele arrivals and departures in a luxury 5-star boutique environment.
- Ensured personalized guest experiences and handled VIP requests with discretion and efficiency.
Guest Experience Lead
HOTEL LE MAS CANDILLE (5-Star)
Mougins , France
06.2024 - 02.2025
- Directed guest relations and VIP profiling for a Michelin-starred property.
- Led the migration of legacy guest databases into Opera Cloud, establishing new SOPs for digital document handling.
- Optimized the internal feedback loop using EMMA messaging, achieving a faster resolution time for in-stay guest requests.
Front Office Supervisor
RADISSON BLU HOTEL (4-Star)
Nice, France
08.2019 - 03.2024
- Managed a team of 6 front desk agents, maintaining 99% billing accuracy and handling high-velocity international arrivals
- Pioneered the implementation of biometric security verification systems at check-in, enhancing guest safety and data integrity.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Provided excellent customer service for improved guest satisfaction.
Guest Services
SKY CITY GRAND HOTEL
Auckland , New Zealand
02.2018 - 09.2018
- Orchestrated arrival logistics and automotive asset protection for high-volume UHNW gaming clientele, ensuring 100% safety and security record during peak international event cycles.
Guest Services
INTERCONTINENTAL CARLTON HOTEL
Cannes , France
09.2016 - 09.2017
- Managed vehicular infrastructure and VIP arrival protocols for high-profile film delegations and celebrity clientele, adhering to rigorous security and discretion standards during the Cannes Film Festival.
Guest Services
HOTEL MARRIOTT J.W
Cannes , France
03.2015 - 09.2016
- Executed high-stakes logistics coordination for flagship Croisette events (MIPIM,FIF, Cannes Lions), overseeing the seamless transition of high-value automotive assets and delegation arrivals.
Education
General English Certificate -
Greenwich College
Sydney French Baccalaureate -
Lycée Jean Rostand
France Skills
Opera PMS Cloud, EMMA Messaging System, Revenue Management Tools, Biometric Verification, Forbes Service Standards, Microsoft Office
Languages
French
Native
English
Fluent
Arabic
Beginner
Affiliations
- Sport, Travel, Music Production, Martial Arts
Timeline
Front Office Manager
HOTEL BELLES RIVES (5-Star)
03.2025 - 10.2025
Guest Experience Lead
HOTEL LE MAS CANDILLE (5-Star)
06.2024 - 02.2025
Front Office Supervisor
RADISSON BLU HOTEL (4-Star)
08.2019 - 03.2024
Guest Services
SKY CITY GRAND HOTEL
02.2018 - 09.2018
Guest Services
INTERCONTINENTAL CARLTON HOTEL
09.2016 - 09.2017
Guest Services
HOTEL MARRIOTT J.W
03.2015 - 09.2016
General English Certificate -
Greenwich College
French Baccalaureate -
Lycée Jean Rostand