Vinod Ollassery
Dubai,United Arab Emirates
Summary
Motivated IT Technical Sales Manager with 9 years of IT experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Technical Sales Manager
Techbot Information Technology LLC
Dubai, United Arab Emirates
05.2022 - Current
- Managed both sales and technical teams, providing guidance to improve overall performance and strategizing to enhance our operations.
- Updated customer records and used data to prepare detailed sales reports.
- Coordinated and followed up with equipment installations and service appointments.
- Drafted competitive price quotes to illustrate fee structures for potential customers.
- Negotiated prices and credit terms to provide favorable and profitable options.
- Ensured customer satisfaction by scheduling timely deliveries, equipment installations, and repair services.
IT Support Engineer
Pearl Quest Computer System and Software Design LLC
Dubai, United Arab Emirates
09.2021 - 04.2024
- Working in a project based on Analytical and Artificial Intelligence in KSA pavilion, Expo 2020
- Monitoring and Providing Support to Servers and Software if there are any issues.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Troubleshoot network issues and provided rapid solutions to limit downtime.
IT Support Engineer/ IT Presales Engineer
Cisnet Global LLC
Dubai, United Arab Emirates
06.2020 - 03.2021
- Providing Technical support by troubleshooting issues and resolving it in priority
- Preparing BOQ's for the projects.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Provided customers with price information and handled financial transactions.
- Monitored and updated stock levels and inventory databases.
IT Support Engineer
Vector Digital Systems LLC
Dubai
05.2019 - 05.2020
- Installation, Configuration and Troubleshooting of Telephone Systems, Routers, CCTV and Biometric Devices
IT Network Engineer
Arun Dey Electronics LLC
Dubai
09.2018 - 03.2019
- Installing and Troubleshooting Security Equipment's such as CCTV cameras and Access Control Systems.
Service Engineer
Karvy Global Services
Kerala
05.2017 - 10.2017
- Installation and configuration of routers in clients location
- Providing Onsite technical assistance when needed.
Maintenance and Support Engineer
P&Q Engineering
Kerala
05.2015 - 09.2016
- Maintenance of Electronics and IT equipment and escalating issues to the proper channels and resolving it in priority.
Junior Network Engineer
Soften Technologies
Kerala, India
08.2014 - 01.2015
- Monitoring, Installation and configuring network devices
Education
Bachelor of Engineering - ELECTRONICS AND COMMUNICATION ENGINEERING
ANNA UNIVERSITY
INDIA /2010 - /2014
Skills
- Good Knowledge on IT Equipments
- Good Knowledge in MS OFFICE
- Completed CCNA and CCNP Courses
- Sound knowledge in VOIP systems, CCTV, Access Controls, Access points and Routers
- Excellent coordination and supervisory skills
- Excellent Problem Solving Skills
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Languages
English
Hindi
Tamil
Malayalam
Certification
- SIRA Certified System Engineer
- 3CX Certified Engineer.
- Juniper Mist Certified.
Timeline
Technical Sales Manager
Techbot Information Technology LLC
05.2022 - Current
IT Support Engineer
Pearl Quest Computer System and Software Design LLC
09.2021 - 04.2024
IT Support Engineer/ IT Presales Engineer
Cisnet Global LLC
06.2020 - 03.2021
IT Support Engineer
Vector Digital Systems LLC
05.2019 - 05.2020
IT Network Engineer
Arun Dey Electronics LLC
09.2018 - 03.2019
Service Engineer
Karvy Global Services
05.2017 - 10.2017
Maintenance and Support Engineer
P&Q Engineering
05.2015 - 09.2016
Junior Network Engineer
Soften Technologies
08.2014 - 01.2015
Bachelor of Engineering - ELECTRONICS AND COMMUNICATION ENGINEERING
ANNA UNIVERSITY
/2010 - /2014
- SIRA Certified System Engineer
- 3CX Certified Engineer.
- Juniper Mist Certified.
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