Vinod Kumar Jhadav
Dubai
Summary
Dynamic leader with a techno-business focus in data lifecycle management, business intelligence, and process automation. Proven expertise in strategic data integration, operational efficiency, and driving business growth through data-driven decision-making. Customer Success Champion, known for delivering innovative data solutions aligned with client needs and organizational goals. Recognized for cutting-edge data strategies and technology adoption, driving successful project executions, and ensuring client satisfaction.
Overview
21
21
years of professional experience
Work History
Sales Director
Numentica Data Services LLC
09.2023 - Current
- Spearheaded the development and execution of strategic sales initiatives for the GCC region, driving revenue growth and expanding market penetration
- Led market planning, marketing management, and market research efforts across key sectors including Retail, BFSI, and Renewable Energy, delivering data-driven insights to inform sales strategies
- Cultivated and strengthened C-suite relationships with both existing and potential clients, positioning the company as a trusted partner
- Key focus on new account development to fuel business growth and contribute to Circles X’s expansion roadmap
- Forged strategic partnerships with key customers and industry players, identifying and capitalizing on new business opportunities to expand market share and drive revenue
- Oversaw an annual budget of $10 million, optimizing resource allocation to ensure maximum ROI and supporting high-impact sales initiatives
- Negotiated and closed high-value deals ranging between $1 to $2 million in sectors such as Retail and Renewable Energy, contributing significantly to the company's top
Client Success Manager
Intense Technologies
07.2021 - 09.2023
- Lead high-value sales initiatives and manage large teams across Intense Technologies' key product domains such as Customer Communications Management (CCM), Digital Transformation, Enterprise Content Management (ECM), and Business Process Automation (BPA) to ensure customer success and revenue growth
- Translate customer business needs into efficient technology solutions using Intense Technologies’ offerings like LCNC-Low code no code platform to optimize customer communications, enhance digital transformation, and promote successful sales outcomes
- Deliver technology consulting services focused on enabling business transformation deals by utilizing flagship products, boosting sales pipelines and driving business expansion through innovative digital solutions
- Lead transformation practices and resolve client engagement issues in collaboration with stakeholders, clients, and partners, ensuring alignment with sales objectives and project delivery
- Manage client success and retention strategies across BPA and ECM platforms, ensuring a superior customer experience that drives repeat business and long-term relationships
- Propose cost-effective blockchain solutions in industries aligned with digital transformation and automation focus, leading diverse teams to deliver scalable and sales-ready solutions
- Work closely with stakeholders, product teams, and clients to understand and deliver blockchain technology requirements in line with product roadmap and sales strategies
- Define product features, performance norms, and development guidelines for CCM and ECM solutions, ensuring they meet both customer expectations and sales targets
AVP – Business Development
Real Variable
11.2019 - 06.2021
- Architected, designed and automated ‘process’, ‘products’, ‘systems’ to reduce extra time, efforts & resources
- Served as a Trusted Advisor to top management, project leads, product team and third parties vendors to bring and adopt new technologies to optimize internal process & systems
- Executed a gamut of blockchain development processes as per transformation practices and data protection norms
- Provided training and guidance to sales teams on blockchain features that promote safe & secure digital payments
- Played a key role in defining and implementing robust product engineering solutions for diverse industries
Product & Business Development – VP
VoiceGate Technologies
07.2018 - 03.2019
- Led 70 FTEs across varied fields & cross-functional teams and managed business of 10M with Profit & Loss on annual basis
- Developed product management strategies and translate into global operational plans within set quality & budget norms
- Defined business metrics including changes, costing, gross profit, revenue targets and headcount ratios
- Undertook product management, business growth, service delivery and operations across Banking, Insurance and Telecom
- Developed a stable revenue pipeline for +15 M and gained multiple clients across various sectors
Associate Program Manager
Intense Technologies
04.2015 - 11.2017
- Optimized automation process HDFC Bank and transferred manual statements into smart statements within tight deadlines
- Led account portfolios from project delivery aspects and optimized processes from waterfall methodology to Agile
- Acted as a Process Owner for key accounts: PLA Indonesia, BAXA, ICICI Prudential, Aditya Birla, Income Tax Department (ITD), Idea and Manipal
Sr. Manager SD
IMI Mobile Private Limited
02.2011 - 03.2015
- Supervised teams for data and voice operations for L1, L2, & L3 and managed projects for NOC in a quantifiable way
- Automated process and re-structured operations across SR, incidents, issue analysis, change management and training
- Planned and executed NOC policies, processes, including training and customer grievances and service satisfaction
- Contributed in data protection, asset maintenance, infrastructure management and client wise data maintenance
- Actively deployed HW, NW, SW and tools at various global datacenters to streamline customer services
SR. Team Manager SD
Sutherland Global Services
11.2005 - 01.2011
- Drove cost-effective efforts towards attaining the high customer retention by over 95%
- Managed a large team of L&D Team with 70+ batches and enhanced performance level (CSAT, SLA & QA Adherence)
- Ensured successful knowledge transfer across technical support sales, client servicing & service delivery
- Defined project KPIs and initiated performance improvement initiatives improvements to meet business goals
- Managed a wide range of global level from large enterprise customers: Director and C-level Executives
Customer Support Executive
Hero ITES
Gurugram
09.2003 - 03.2005
Education
Certified Agile Scrum Master -
Scrum.org
08-2021
Pursing - Strategic Management
IIM Tiruchirappalli
01.2020
PMP Trained -
01.2019
Graduate Program in Management Studies -
ISBM, Hyderabad
01.2018
ITSMS Internal Auditor - ITIL V3 – Foundation
Indian Institute of Quality Management, STQC Directorate, Govt. of India, Dept. of IT
01.2011
Bachelor of Arts - Economics
Annamalai University
01.2002
Skills
- Customer Success & Retention
- Service Delivery Excellence
- Change Management Leadership
- Service Management Optimization
- Revenue Generation & Sales Growth
- Global Solution Delivery
- Business Transformation & Innovation
- Product Management for Sales
- Blockchain Analytics Tools & Blockchain Solutions for Sales
- Business Forecasting & Sales Strategy Development
- Cost Reduction & Efficiency Management
- High-Impact Business Engagements
- Project Planning, Scoping & Delivery
- Customer Experience Improvement
- Project Issue / Incident Management
- Business Solutions & Sales
- Analytical Frameworks Development
- Stakeholder and Partner Relationships
- Sales Reporting & KPI Tracking
- Digital Sales & Automation Tools
- Negotiation & Closing
Timeline
Sales Director
Numentica Data Services LLC
09.2023 - Current
Client Success Manager
Intense Technologies
07.2021 - 09.2023
AVP – Business Development
Real Variable
11.2019 - 06.2021
Product & Business Development – VP
VoiceGate Technologies
07.2018 - 03.2019
Associate Program Manager
Intense Technologies
04.2015 - 11.2017
Sr. Manager SD
IMI Mobile Private Limited
02.2011 - 03.2015
SR. Team Manager SD
Sutherland Global Services
11.2005 - 01.2011
Customer Support Executive
Hero ITES
09.2003 - 03.2005
Certified Agile Scrum Master -
Scrum.org
Pursing - Strategic Management
IIM Tiruchirappalli
PMP Trained -
Graduate Program in Management Studies -
ISBM, Hyderabad
ITSMS Internal Auditor - ITIL V3 – Foundation
Indian Institute of Quality Management, STQC Directorate, Govt. of India, Dept. of IT
Bachelor of Arts - Economics
Annamalai University
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