Dynamic professional with expertise in key accounts management and operations management, specialising in the food and beverage sector. Proficient in Microsoft Excel, data analysis, and sales forecasting, with a strong focus on business-to-business (B2B) sales processes. Adept at enhancing customer communication and delivering comprehensive sales reporting to drive business growth. Committed to leveraging skills in customer communication and data analysis to optimise sales strategies and achieve organisational objectives.
Overview
10
10
years of professional experience
Work history
Sales Operation Executive
Baklawa Made Better Sugar Candies LLC Part of Agthia (PJSC)
Dip-1, Dubai
06.2021 - 11.2025
Coordinate order processing, inventory, and logistics to ensure on-time delivery.
• Work closely with production, warehouse, and finance teams to streamline operations.
• Track and analyze operational KPIs (sales performance, delivery timelines, order accuracy, etc.).
• Support demand forecasting and supply planning to meet customer requirements.
• Develop and implement process improvements to enhance operational efficiency.
• Ensure compliance with company policies, procedures, and quality standards.
• Generated daily, weekly, and monthly sales reports to track pipeline health and conversion rates.
• Improved quote generation accuracy by introducing a standardized pricing template.
• Coordinated with operations and finance teams for seamless order processing and billing.
• Supported key account managers with planning, forecasting, and client communication.
• Coordinated onboarding, implementation, and support for key clients to ensure smooth operations.
• Prepared quarterly business reviews, performance reports, and client insights.
Production supervisor
Baklawa Made Better Sugar Candies LLC
Dip-1, Dubai
01.2017 - 03.2021
Coordinated the planning and execution of production orders, ensuring on-time delivery.
Coordinate with procurement or purchasing departments to ensure timely procurement of materials and components needed for production.
Collaborate with various departments such as sales, marketing, and logistics to coordinate production activities and meet customer requirements.
Communicate production schedules, changes, and updates to relevant team members.
Monitor inventory levels of raw materials, work-in-progress, and finished goods.
Assess production capacity and identify potential bottlenecks or constraints.
Develop strategies to optimize production capacity and meet demand requirements.
Coordinate with quality assurance teams to ensure adherence to quality standards and specifications throughout the production process.
Implement measures to address quality issues and improve overall product quality.
Data Entry Operator
Bilal Mohammed Ballot Trading LLC
Dip-1, Dubai
04.2016 - 12.2016
Input alphanumeric data from various sources such as paper documents, electronic files, or forms into the computer system.
Prepare the daily attendance report for the entire production team.
Prepare the labeling for export and local order deliveries to ensure all details are correctly mentioned on the cartons.
Prepare the packaging and raw materials for the next day’s production while simultaneously checking the stock levels of materials.
Prepare transfer order entries and shipment entries to ensure they are sent to the warehouse on time.
Education
Bachelor of Science (B.S.) - Information Technology
Madurai Kamarajar University
Madurai
Skills
Microsoft Excel
Key Accounts Management
Customer Communication
Data Analysis
sales reporting
Sales Processes Food & Beverage
Business-to-Business (B2B)
Operations Management
Communication
Sales Forecasting
LANGUAGES
English - Intermediate
Tamil - Native
Hindi - Conversational
Malayalam - Intermediate
Timeline
Sales Operation Executive
Baklawa Made Better Sugar Candies LLC Part of Agthia (PJSC)
06.2021 - 11.2025
Production supervisor
Baklawa Made Better Sugar Candies LLC
01.2017 - 03.2021
Data Entry Operator
Bilal Mohammed Ballot Trading LLC
04.2016 - 12.2016
Bachelor of Science (B.S.) - Information Technology