VIOLA NANYANZI
Summary
I am a confident and motivated person with good interpersonal skills, and ability to interact with people at all levels, a professional appearance, and excellent telephone etiquette. I want to be part of a growth and result – oriented organization where I can create value for my employer with the knowledge and experience I have gained.
Overview
7
7
years of professional experience
Work History
Cashier
VIVA SUPERMARKET
10.2023 - 02.2025
- Making sales referrals, cross-sell products and introduce new ones
- Entering purchases into cash register to calculate total purchase price
- Accepts cash, checks, or bankcards for payment, completes check and bank card transactions according to established procedure
- Counting money gives change and issues receipt
- Maintaining sufficient amounts of change in cash drawer
- Balancing cash drawer and receipts, documents discrepancies
- Assisting other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner
Customer Service
Uniliver Company Uganda Ltd
01.2020 - 01.2022
- Assist the sales in the retail market activities
- Display merchandising and promotion of all products in the dealers’ showrooms
- Attend to customers enquiries in the dealers’
- Maintain a professional relationship with the customers, dealers, staff and increase customers data base
- Attend all necessary product knowledge training courses to ensure maximum knowledge on the product which includes parameters of brands like warranty, safety
- Maintaining solid product knowledge and all other aspects of customer service
Sales Associate
Britania Group
01.2018 - 01.2019
- Understanding and providing assistance in satisfying customer needs & queries about products, prices and services
- Achieving the sales target and focus on increasing sales by using advanced sales techniques
- Focusing on up selling/ Cross selling
- Maintaining customer relationships in order to build long term brand loyalty
- Handling new launches, promotion of products and visual merchandising
- Ensuring stock replenishment at all times
- Maintaining general cleanliness, hygiene standards and visual displays
- Implementing CRM at the store level and providing relevant
- Generating daily Sales Report
Education
High School Diploma - Entrepreneurial Studies
St Marys High School
Uganda 01.2021
Olevel - Entrepreneur/computer
Mbogo Vocational
Uganda 01.2018
Primary - English
Good Shepherd Primary School
Uganda 01.2014
Skills
- Multitasking
- Result oriented
- Teamwork
- Interpersonal skills
- Professional communication
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Order taking
- POS systems
- Attention to detail
- Inventory management
- Order packaging
- Sales expertise
Personal Information
- Date of Birth: 10/03/2001
- Nationality: Ugandan
- Marital Status: Married
Hobbies and Interests
- Reading
- Traveling
- Making friends
Additional Information
Reference available apon request
Timeline
Cashier
VIVA SUPERMARKET
10.2023 - 02.2025
Customer Service
Uniliver Company Uganda Ltd
01.2020 - 01.2022
Sales Associate
Britania Group
01.2018 - 01.2019
High School Diploma - Entrepreneurial Studies
St Marys High School
Olevel - Entrepreneur/computer
Mbogo Vocational
Primary - English
Good Shepherd Primary School
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