Viola Nazze
Dubai
Summary
Seasoned Customer Associate with4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Associate
Burjkharifa
Dubai
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
Alwais Mobile Shop
Union Deira
01.2020 - 11.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
Education
Certificate - Certified Nursing Assistant
Strong Point Nursing School
Dubai 05.2021 - 10.2021
Skills
Inbound and outbound calling
[Type] support
Negotiation
Retail store support
Medical terminology knowledge
Sales expertise
International sales support
Service standard compliance
Professional telephone demeanor
Accomplishments
- Achieved a certificate through effectively helping with new BMS system
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Certification
Certified Nursing Assistant
Timeline
Customer Service Associate
Burjkharifa
05.2021 - Current
Certificate - Certified Nursing Assistant
Strong Point Nursing School
05.2021 - 10.2021
Certified Nursing Assistant
05-2021
First Aid, fire fighting,And physical fitness certificates
03-2020
Sales Associate
Alwais Mobile Shop
01.2020 - 11.2021