- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Results-driven offering proven history of achievement during my years of experience.
- Talented leader with analytical problem-solving and strategic planning expertise.
- Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Hi, I’m
VIOLET MBOLANYI
customer service representative
DUBAI
Summary
Overview
4
years of professional experience
Work History
SERVE U LLC DUBAI
Customer Service Executive
05.2019 - 01.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
SHARAF DG. DUBAI
Customer Service Representative
02.2017 - 02.2019
Job overview
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Education
MAKLAND BUSINESS INSTITUTEKAMPALA UGANDA
Associate of Arts from Business Administration And Management
07.2016
University Overview
Skills
- Customer Transactions
- Public Speaking
- Providing Feedback
- Customer Relations
- Information Updates
- Call Control
- Active Listening
- Issue Escalation
- Order Fulfillment
- Microsoft Excel
- Microsoft PowerPoint
- Corporate Standards
- Presentation Skills
- Online Chat
- Team Collaboration
- Special Requests
- Stocking and Replenishing
- Report Preparation
- Inbound Customer Calls
- Retail Sales Customer Service
- Report Creation
- Conflict Resolution
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Customer Service Executive
SERVE U LLC DUBAI
05.2019 - 01.2021
Customer Service Representative
SHARAF DG. DUBAI
02.2017 - 02.2019
MAKLAND BUSINESS INSTITUTE
Associate of Arts from Business Administration And Management
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