VIPEESH VIJAYAN
Dubai,UAE
Summary
Experienced professional with a strong background in ERP implementation and support, SAP operations, and Oracle R12. Demonstrates expertise in dealer management systems (DMS), warehouse management systems (WMS), and operational process improvement. Skilled in user acceptance testing (UAT), service operations, inventory management, business process analysis, user training and support, reporting and data analysis. Proficient in MS Excel and MS Office systems, cross-department coordination, automotive system operations, logistics and supply chain operations. Adept at utilising Keyloop DRIVE, advanced WMS systems, Peach tree, and MS Office to enhance business processes.
Overview
23
23
years of professional experience
Work history
SENIOR ERP Executive / DMS Implementation Support
AW Rostamani Motors – Chery / Zeekr / Smart
Dubai
2023.12 - 2026.05
- Supported implementation and training of Keyloop Advanced Parts WMS to more than 35 resources.
- Participated in Keyloop Service Doc’s implementation to 100% completion, UAT, and user support.
- Assisted in Keyloop DMS implementation and operational testing.
- Configured and implemented MSA applications and VHC systems.
- Conducted 12 Service Advisor training programs.
- Designed and implemented service processes aligned with operational requirements.
- Coordinated system enhancement projects across departments.
- Conducted user assessments, training, and evaluations across seven branches and three new Franchises.
- Provided post-go-live operational support and troubleshooting.
- Generated 20+ operational and analytical reports through Keyloop systems.
- Supported identification of business improvement opportunities using data analysis.
- Industry – Automotive and Spare parts dealership.
Entrepreneur - Retail Trade
Self Entrepreneurship
Guruvayur, India
2017.04 - 2023.12
- Managed end-to-end operations of a retail textile business including procurement, pricing, inventory control, retail sales, customer service, and daily business administration.
- Implemented and managed Peachtree ERP/Accounting Software for sales tracking, inventory management, operational reporting, and business process monitoring.
- Handled vendor sourcing, procurement planning, stock management, and pricing strategies to maintain operational efficiency and profitability.
- Managed staff recruitment, resource allocation, workforce supervision, and operational coordination across business activities.
- Oversaw customer relationship management, sales operations, and service handling while ensuring customer satisfaction and repeat business growth of 12% avg. per year
- Maintained business records, operational reports, and inventory accuracy of 98% through systematic process management and reporting practices.
- Developed strong business management, analytical, negotiation, and operational decision-making capabilities through direct business ownership.
- Industry – Retail Textile Business.
LOGISTICS EXECUTIVE – ERP SAP
Total Lubricants UAE LLC
Dubai
2015.04 - 2017.04
- Studied and improved warehouse operating procedures using advance WMS systems.
- Tested and verified ERP system developments before implementation to give 100% accuracy.
- Supported implementation of lubricant supply planning operations across UAE.
- Designed system-oriented supply processes for vessels, barges, and marine tankers.
- Managed inventory operations and generated monthly SAP reports.
- Coordinated operational requirements with ERP and warehouse systems.
- Supported logistics optimization and inventory accuracy initiatives.
- Industry – Petroleum Refining and Distribution
ERP Executive – Service Operations (Oracle R12)
Arabian Automobiles (Nissan)
Dubai
2006.10 - 2015.03
- Supported ERP operations for automotive service departments.
- Resolved pending job card issues to improve revenue realization to 95%.
- Performed diagnostics and issue resolution for operational efficiency.
- Provided technical support and training for ERP users across service outlets.
- Coordinated with development teams for system modifications and enhancements.
- Assisted in new module testing and deployment.
- Conducted labor revenue analysis and operational follow-up.
- Supervised junior staff and supported daily operational activities for 20+ core users.
- Industry – Automotive and Spare parts dealership.
Operations Executive – Retail Operations
Spinneys Trading Company LLC
Dubai
2004.01 - 2006.09
- Supervised loading and unloading operations for warehouses and retail units in SAP WMS.
- Coordinated logistics and transportation requirements with external agencies.
- Managed goods receiving and return processes.
- Performed quality and quantity verification for shipments.
- Conducted SAP-based purchase order and invoice verification.
- Industry – Retail
Service Supervisor – Dealership Operations
SML Motors Ltd
Cochin
2003.01 - 2004.01
- Monitored technician productivity and efficiency reports.
- Managed work order allocation and inventory maintenance.
- Handled customer service coordination and repair follow-up.
- Reviewed 100% service quality before vehicle release.
- Customer Handling and support from appointments to Service follow-up.
- Industry – Automotive and Spare parts dealership.
Education
BBA – Bachelor’s Degree - Business Management
Bharathiar University
India 2016.01 -
Certification - Logistics and Supply Chain Management
Zabeel Institute for Management and Technology
Dubai, UAE 2010.01 -
Diploma - Automobile Engineering
S.S.M Polytechnic
Kerala, India 1999.01 -
Skills
- Keyloop Drive DMS
- ERP implementation Support
- SAP Operations
- Oracle R12
- Dealer Management Systems (DMS)
- Warehouse Management Systems (WMS)
- Operational Process Improvement and SOP creation
- User Acceptance Testing (UAT)
- Inventory Management
- User Training and Support
- Reporting and Data Analysis
- MS Excel and MS Office systems
- Cross Department Coordination
- Automotive System Operations
- Logistics and Supply Chain Operations
- Advance WMS Systems
- Peach tree
PERSONAL INFO
Languages: English
Advanced
Hindi
Upper intermediate
Malayalam
Native
Tamil
Elementary
Arabic
Beginner
PERSONAL INFO
REFERENCE: Available Upon Request
Accomplishments
- Key Role in implementation of Service-Doc’s application through which end to end Service process was documented as soft copies without any physical prints in Keyloop.
- Successfully created and implemented the end-to-end Aftersales process across the new branches.
- Vehicle Health Check (VHC) configuration successfully made live with all the relevant check points creation and validation in Keyloop.
- Handled Key role - MSA(Master Service Advisor) Implementation and Service Advisor training.
- Successfully created and implemented the end-to-end Aftersales Service process across the new branches. (SOP)
Affiliations
- Badminton
- Football
- Music
References
References available upon request.
Timeline
SENIOR ERP Executive / DMS Implementation Support
AW Rostamani Motors – Chery / Zeekr / Smart
2023.12 - 2026.05
Entrepreneur - Retail Trade
Self Entrepreneurship
2017.04 - 2023.12
BBA – Bachelor’s Degree - Business Management
Bharathiar University
2016.01 -
LOGISTICS EXECUTIVE – ERP SAP
Total Lubricants UAE LLC
2015.04 - 2017.04
Certification - Logistics and Supply Chain Management
Zabeel Institute for Management and Technology
2010.01 -
ERP Executive – Service Operations (Oracle R12)
Arabian Automobiles (Nissan)
2006.10 - 2015.03
Operations Executive – Retail Operations
Spinneys Trading Company LLC
2004.01 - 2006.09
Service Supervisor – Dealership Operations
SML Motors Ltd
2003.01 - 2004.01
Diploma - Automobile Engineering
S.S.M Polytechnic
1999.01 -