Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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RENJITH P M

RENJITH P M

Customer Services Professional
Dubai

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

SENIOR OPERATIONS EXECUTIVE

Aster DM Healthcare
9 2021 - Current
  • Scheduling the patient’s appointments for walk-in patient’s and entering their medical insurance details and taking approvals for their check-up with concerned speciality
  • Re-scheduling patient’s appointments as required via telephone calls
  • Ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database and also billing
  • Providing patients with best health care packages
  • Closely working with clinic administration department in revenue generation
  • Mentoring the new joiners also allocating the shifts to the staffs at front desk
  • Checking emails and answering the queries of the concerned.

FRONT OFFICE INCHARGE

K.R Group of Hotels & Hospitality, Kerala
11.2018 - 03.2021
  • Mentor, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts, ensure timely and accurate customer service, handling complaints and specific customer’s requests, troubleshoot emergencies
  • Monitor stock and order office supplies, keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met.

FRONT OFFICE EXECUTIVE

K.R Group of Hotels & Hospitality, Kerala
09.2017 - 10.2018
  • Perform all check-in and check-out tasks, manage online and phone reservations, inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay), welcome guests upon their arrival and assign rooms, provide information about our hotel, available rooms, rates and amenities
  • Upsell additional facilities and services, when appropriate, maintain updated records of bookings and payments.

Education

Bachelor of Arts - English

Veer Bahadur Singh Purvanchal University
India
04.2001 -

Skills

Interpersonal Communication

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Accomplishments

  • Shining star Award at Aster DM Health care for excellent customer service
  • Have achieved Best employee of year award from K.R group of hotels & hospitality
  • Have achieved good score in Customer service training and Language Proficiency Training from Regenersis, Bangalore.

Timeline

FRONT OFFICE INCHARGE

K.R Group of Hotels & Hospitality, Kerala
11.2018 - 03.2021

FRONT OFFICE EXECUTIVE

K.R Group of Hotels & Hospitality, Kerala
09.2017 - 10.2018

Bachelor of Arts - English

Veer Bahadur Singh Purvanchal University
04.2001 -

SENIOR OPERATIONS EXECUTIVE

Aster DM Healthcare
9 2021 - Current

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RENJITH P MCustomer Services Professional