VIPIN SHARMA
UAE
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
KANZ JEWELS
DUBAI, UNITED ARAB EMIRATES
10.2021 - 12.2023
- Analysed customer needs to recommend appropriate products or services.
- Cold-called 10 potential clients on a daily basis, with a closing rate of 10% to
- Hit and exceeded sales KPIs by 30% for the months of July, August & October, in 2023.
- Applied excellent working knowledge of gold to confidently address technical customer queries with expertise.
- Maintained a customer satisfaction rate of 100% for 2022 & 2023
- Got the employee of the month award for July & August
- Leading and Coaching experienced sales executives 10+.
Sr. Customer Service Executive
HELVATICA LIFESTYLE
DELHI IGI, INDIA
01.2019 - 01.2020
- Retail
- Worked directly with the senior management
- Solved 20-25 clients Quiery's on a daily basis
- Hit and exceeded sales KPIs by 30%
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
Sr. Customer Relationship Executive
ISHANA
DELHI IGI, INDIA
01.2018 - 01.2019
- Managing & organizing the day-to-day operations of the office Sales priority)
- Managing projects & presentations and conducting operations
- Making travel and guest arrangements
- Providing quality customer service
- Preparing Shift Roster.Preparing DSR on daily basis
- Maintained a customer satisfaction rate of 95%.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Bachelor - business administration
Rajiv Gandhi University
DELHI/INDIA /2015 - /2018
High School Diploma - COMMERCE
GOVT. CO. ED. SR. SEC. SCHOOL
DELHI/INDIA /2013 - /2015
Skills
- MS OFFICE SUIT proficiency ( excel,word,powerpoint)
- Continuous Learning
- Learning every aspect of the software, as I believe it's essential to stay ahead in this Ever-evolving industry
- Collaboration
- Omnichannel customer experience
- Rapport building
- Customer needs analysis
- Detailed product demonstrations
- Technical product expertise
- Lead management
- Advanced product knowledge
- Integrative negotiation
- Record maintenance
- Staff training and mentorship
Accomplishments
- Top Seller
- Store management.
- Supervised team responsible for executing well on projects, leading to 1% increased revenue.
- Come up with a new idea that improved things
- Collaborated with team of 25+ in development of SALES.
- Been complimented by manager & co-workers for problem solving Increased sales by over by extending active customer service and implementing Custom Order.
Languages
English
Fluent
Hindi
Native
Arabic
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Money is the worst discovery of human life.But, it is the most "TRUSTED MATERIAL" to Test-HUMAN NATURE.
Timeline
Customer Service Associate
KANZ JEWELS
10.2021 - 12.2023
Sr. Customer Service Executive
HELVATICA LIFESTYLE
01.2019 - 01.2020
Sr. Customer Relationship Executive
ISHANA
01.2018 - 01.2019
Bachelor - business administration
Rajiv Gandhi University
/2015 - /2018
High School Diploma - COMMERCE
GOVT. CO. ED. SR. SEC. SCHOOL
/2013 - /2015
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