Vipin Tiwari
Dubai,UAE
Summary
Accomplished professional with expertise in properties portfolio management and investor relations management, demonstrating leadership proficiency in diverse environments. Adept at mentoring and coaching, fostering communication excellence and customer relationship management. Skilled in performance metrics evaluation and digital marketing awareness, with proficiency in Microsoft Excel and the Microsoft Office suite. Career goals include leveraging skills to drive organizational success through strategic initiatives and innovative solutions.
Overview
13
13
years of professional experience
Work history
Real estate leasing specialist
Wasl Group
Dubai, UAE
03.2020 - Current
- Managed all documentations related to lease agreements, ensuring proper record keeping.
- Executed thorough background checks on potential tenants as part of risk mitigation strategy.
- Achieved high tenant retention rates through excellent customer service practices.
- Maintained up-to-date knowledge of real estate industry trends through continuous professional development.
- Streamlined lease administration process, improving efficiency and accuracy.
Sr. Team Leader (Vodafone)
Tech Mahindra
Chandigarh, India
05.2017 - 02.2022
- As the manager of the Vodafone Idea Enterprise back office, I oversee a team of 130-150 associates responsible for handling corporate customer emails across India under the ONEEBO concept.
- My role involves ensuring adherence to Service Level Agreements (SLAs) by continuously reviewing Turnaround Times (TATs) in collaboration with other departments.
- I am also responsible for quality testing and the resolution of customer complaints, focusing on identifying and prioritizing repeat issues to reduce email volume.
- Additionally, I share daily reports with clients across various circles and coordinate with IT and senior management for process-related improvements.
- I conduct monthly analyses to identify revenue leakage, ensuring accurate provisioning for customers.
- Identified areas of improvement through regular performance reviews.
- Improved team communication by implementing weekly meetings.
- Demonstrated strong leadership skills in guiding the team towards achieving set goals.
Team Leader (Vodafone)
Intelnet Global Service Limited
Chandigar, India
02.2016 - 04.2017
- I lead a team of 20-25 associates for Delhi Vodafone Postpaid, where my responsibilities include monitoring service levels and providing floor support to assist associates.
- Encouraged open communication, fostering a positive work culture.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Implemented new working methods which improved overall efficiency of the team operations.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Furthermore, I collaborate with the Circle team to share insights and raise concerns regarding any process or technology failures.
Team Leader (Vodafone & Airtel)
Competent Synergies
Mohali, India
01.2013 - 01.2016
- Successfully managed budgets and pricing, monitored quality assurance, handled escalated situations, and negotiated contracts to reduce expenditures and increase profits.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Increased team cohesion by implementing regular feedback sessions.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Developed strategies for improved performance level across the team.
- Fostered a high-performing environment to drive productivity and quality.
Customer Service Executive
Tech Mahindra
CHandigarh, India
12.2011 - 12.2012
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Bachelor of Arts -
Panjab University
12th - undefined
PSEB Board
10th - undefined
CBSE Board
Skills
- Properties portfolio management
- Investor relations management
- Leadership proficiency
- Tolerance and patience
- Microsoft Excel
- Expertise in relevant software
- Digital marketing awareness
- Communication excellence
- Customer relationship management
- Performance metrics evaluation
- Microsoft office suite proficiency
- Leadership in diverse environments
- Mentoring and coaching
Languages
English
Fluent
Hindi
Native
Urdu
Fluent
Punjabi
Native
Affiliations
- Volunteering
- Sports
- Traveling
- Cooking
- Playing Musical Instruments
Timeline
Real estate leasing specialist
Wasl Group
03.2020 - Current
Sr. Team Leader (Vodafone)
Tech Mahindra
05.2017 - 02.2022
Team Leader (Vodafone)
Intelnet Global Service Limited
02.2016 - 04.2017
Team Leader (Vodafone & Airtel)
Competent Synergies
01.2013 - 01.2016
Customer Service Executive
Tech Mahindra
12.2011 - 12.2012
12th - undefined
PSEB Board
10th - undefined
CBSE Board
Bachelor of Arts -
Panjab University
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