Vipindas K
Senior System Admininstrator
Dubai
Summary
Summary
An accomplished and highly-competent systems administrator possessing good know-how of server configuration, network services support and management, technical support and vast experience of assisting with the daily activities of an IT department and managing the system resources, user accounts and protecting their security. With the proven ability to deliver growth-oriented business solutions, seeking a respectable position in a company offering enough room for professional development..
Overview
13
13
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior System Administrator
Apna Times Tech Pvt Ltd
Bangalore
02.2022 - 11.2022
- Standardized job tasks and trained junior team members on industry best practices and standards
- Setup Jumpcloud AD & Group Policy Management
- Creating SOP (Standard Operation Procedure) for all critical services
- Master IT Asset maintenance and track
- Setup a IT Infra
- Implemented Jumpcloud across the organization
- Trouble shooting technical issued with End user
- Organizing and conducting audits (ISO) and mitigate the risk factors
- Created patches and solutions to fix bugs in existing applications
- Managed onboarding and offboarding of employees
- Also involved in purchase of products for infrastructure needs
- Handling customer issues through emails or ticketing system
- Created and implemented policies and procedures to define and improve workflow and communication
- Provisioned new software and hardware for use, following established security policies
- Managed all new install projects for servers, switches, and other network resources
- Creating and maintaining group policy as requirement
Senior System Administrator
Mohalla Tech India Pvt Ltd
Bangalore
01.2020 - 01.2022
- Management, administration and configuration of Sonic wall Gateway firewall
- On-Going Compliance audit assistance (ISO)
- DMZ (Demilitarized Zone) and HA (High Availability) Firewall setup
- Setup Jumpcloud AD & Group Policy Management
- Management, administration and configuration of Jumpcloud, Jamf
- SSO authentication for Wireless network
- Management of Sophos antivirus manager for more than 1300 client PCs
- Administration/Access Management of Google G Suite (E-mail) & Office- 365
- Creating SOP (Standard Operation Procedure) for all critical services
- Organizing and conducting audits (ISO) and mitigate the risk factors
- Vendor management, Team management and procurement of IT assets,
- Software's
- Master IT Asset maintenance and track
- Setup a IT Infra
- IT Asset reconciliation and track
- Standardized job tasks and trained junior team members on industry best practices and standards
- Key Accomplishments:
- Implemented Centralized patch management solution for Windows & Non-
- Windows (Jamf and Manage Engine)
- Implemented Jumpcloud across the organization
- Implemented SSO for Office WiFi Authentication
- AD& Radius integrated Wireless solution (Cisco and AP)
- Trouble shooting technical issued with End user.
IT Engineer
Capillary Technologies Pvt Ltd
Bangalore
05.2016 - 01.2020
- Installation, Configuration & Maintenance of Desktops
- Checking all Security & Virus Updating
- Maintenance & Installation of Network Printers
- E
- On-Going Compliance audit assistance (ISO, PCI & SOC2)
- Management, administration and configuration of servers (Radius, DNS,
- Tally, syslog, Storage & Patch Management...etc.)
- Domain controller (PDC &BDC) & Group Policy Management
- WSUS server (2008R2)
- Carry out risk analysis after vulnerability assessment and patching the servers and client PCs
- Vendor management, Team management and procurement of IT assets
- Master IT Asset maintenance and track
- Troubleshoot AD: User accounts and DNS related issues
- Troubleshoot and resolve technical issues with end user groups
- Installation, configuration, and troubleshooting of Domain Controllers, DNS,
- Group Policy, DHCP, WDS
- Responsible evaluation and installation of server upgrades, patches, and hot fixes
- Troubleshooting of Hardware problems
- Troubleshooting of Network Connectivity
- Providing hardware/software support to Workstations
- Troubleshooting of Internet connection's Problem
- Install Antivirus and Microsoft Patches, installation of the software, check
- LAN Connections to internet setup
- DHCP with Mac base authentication
- Recommendation of suitable infra components, e.g LAN/WAN devices,
- PCs, Laptops, Software
- Design and deploy Azure Backup and other Confidential backup solutions for Azure
- Resolved issues related to operational components for LAN, WAN and voice systems
IT Technician
Anna Motors
Kozhikode
12.2014 - 11.2015
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Performed maintenance tasks on PCs, networks and mobile devices
- Linked computers to network and peripheral equipment
- Used diagnostic tools to identify hardware failures and replace non- functional components.
Customer Support Engineer
Nexttech Computers
Kozhikode
08.2011 - 10.2013
- Used remote diagnostic tools to identify sources of certain customer issues
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers
- Answered incoming support inquiries via chat, phone and email
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
Software Developer
Certes Innovative Solution
Trivandrum
08.2009 - 02.2011
- Trained customers to use and maintain equipment to reduce service issues
- Configured hardware, devices and software to set up work stations for employees
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality
- Trained and managed team of developers and discussed issues in order to provide resolution and apply best practices.
Education
MBA - Cloud Computing
NIBM
07.2021 - 05.2022
Bachelor of Technology - Computer Science
Techno Global University
08.2009 - 03.2013
High School Diploma -
Rahmaniya H SS
06.2004 - 03.2006
High School Diploma -
CIRHSS Kozhikode
06.2000 - 03.2004
Skills
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Area Of Expertise
- IT Management
- Resource & Cost Optimization
- Vendor Management
- Security Compliance (ISO)
- Administration for FSMO role
- Server Migration / Maintenance
- Budget analyze & Cost cutting
Certification
MCSE from Logic Solution
Additional Information
- Nationality : Indian
- Martial Status : Married
- DOB : 24/05/1987
- Visa : Tourist (Expire May 15th 2023)
Timeline
Senior System Administrator
Apna Times Tech Pvt Ltd
02.2022 - 11.2022
MBA - Cloud Computing
NIBM
07.2021 - 05.2022
Senior System Administrator
Mohalla Tech India Pvt Ltd
01.2020 - 01.2022
IT Engineer
Capillary Technologies Pvt Ltd
05.2016 - 01.2020
IT Technician
Anna Motors
12.2014 - 11.2015
Customer Support Engineer
Nexttech Computers
08.2011 - 10.2013
Software Developer
Certes Innovative Solution
08.2009 - 02.2011
Bachelor of Technology - Computer Science
Techno Global University
08.2009 - 03.2013
High School Diploma -
Rahmaniya H SS
06.2004 - 03.2006
High School Diploma -
CIRHSS Kozhikode
06.2000 - 03.2004
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