VIPINDAS K

Reason: Personal health and family-related circumstances
During this time, I focused on recovery and personal commitments. I am now fully ready and motivated to re-enter the workforce and apply my skills.

• Security and Risk Management: Implemented advanced security measures, including firewalls, encryption, and access controls, while conducting vulnerability assessments and integrating JumpCloud solutions to enhance user access and reduce risks.
• Policy Development and Onboarding: Created detailed policies and procedures to streamline workflows and optimise communication, while managing seamless employee onboarding and offboarding processes.
• IT Infrastructure and Project Execution: Directed installation projects for servers, switches, and other network resources, ensuring secure integration, and enhanced operational capacity.
• Device and Software Administration: Provisioned hardware and software, managed device enrolment using tools like Jamf and JumpCloud, and safeguarded resources in compliance with security policies.
• Enterprise Tools and Collaboration Platforms: Managed G Suite, Atlassian Suite, and other productivity platforms to improve collaboration, enhance workflows, and ensure efficient IT operations.
• Collaborated with software developers to refine system requirements, facilitating the delivery of customised solutions.
• Oversaw backup and disaster recovery operations, ensuring rapid restoration of services in emergency situations.
• Provided expert technical support, resolving complex issues to maintain high levels of user satisfaction.
• Evaluated new technology trends, recommending investments that align with strategic business objectives.
• Monitored system performance metrics, implementing adjustments to optimise speed and availability.

• Network Security and Compliance: Managed and configured SonicWall Gateway Firewall, including DMZ and HA setups, ensuring robust network security and redundancy. Supported ISO compliance audits by identifying and mitigating risks, upholding organizational standards.
• Endpoint Management and User Authentication: Administered Sophos Antivirus, centralized patch management with Jamf and Manage Engine, and implemented Single Sign-On (SSO) solutions integrated with Wi-Fi authentication, enhancing security and user accessibility.
• Cloud and IT Infrastructure Optimization: Deployed and managed virtual machines, cloud services, and Google G Suite/Office 365 platforms. Streamlined IT infrastructure and device configurations, leveraging advanced technologies like JumpCloud, Data Loss Prevention (DLP) systems, and Atlassian tools for efficient operations.

• Managed and optimised multiple servers, including Radius, DNS, DHCP, WDS, Tally, and Patch Management, ensuring consistent reliability and performance.
• Managed domain controllers (PDC and BDC) to optimise user access and administrative processes.
  Conducted risk analysis and applied patches to bolster system security.
• Upgraded antivirus software, established proactive security measures, and supported ISO and PCI audits to ensure compliance with regulations.
• Engineered Azure Backup solutions ensuring data protection and disaster recovery while implementing DHCP with MAC address-based authentication for enhanced network security.
• Delivered IT support, addressing issues connected to Active Directory, LAN, WAN, and voice systems, minimising downtime.
• Engineered performance tracking systems, reconciled hardware inventories, and enhanced IT operations to sustain efficiency and operational readiness.
• Diagnosed troubleshooting queries and support requests remotely and on-site.
• Collaborated with cross-functional teams to integrate new technology solutions that enhanced productivity and efficiency.
• Troubleshot and debugged network and software to check and rectify discrepancies.
• Implemented and managed IT infrastructure upgrades to support organisational growth and technology advancements.

• Optimised systems for continuous connectivity and enhanced network performance.
• Performed inspections of computers and peripherals to ensure consistent IT service
• Orchestrated installation and upgrade of operating systems including Windows and Linux.
• Streamlined resolution of technical challenges for staff, elevating application efficiency.
• Addressed technical issues promptly via phone, email, and onsite support.
• Directed installation and maintenance of technology infrastructure to enhance organisational functionality.
• Implemented regular system backup procedures to safeguard essential company information.
• Assisted in managing outages to ensure continuous workflow.
• Worked alongside department managers to determine IT specifications.

• Customer-Centric Technical Support: Delivered troubleshooting, proactive maintenance, and prompt support in-person and via phone, ensuring functionality and user satisfaction.

• Internship