Dynamic Account Manager of 10 years in Project Estimation, Sales & Operations &offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Al Ghandi Electrical & Automation LLC
Dubai
07.2022 - Current
Handling 2 key accounts & following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
Managing 20-plus existing and potential clients to assess and understand the new project requirements and propose suitable products
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Educated clients on new products or services to increase customer engagement with the brand.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Sales Manager
Safety Electrical Switchgear Manufacturing LLC
Dubai
05.2016 - 08.2021
Analysis & reviewing market response/requirements for accomplishment of business goals and performance milestones
Discuss and negotiate with customers' sales-related matters such as but not limited to orders, discounts, delivery, and payment terms
Increased monthly gross sales from AED 300,000 to AED 550,000 and exceeded goals for sales, revenue and profit margins
Resolved customer issues quickly and managed over 20 accounts to increase sales and meet quotas
Liaisoning with multiple vendors in coordination with the purchase department to ensure cost- effective raw materials for production
Plan and execute production schedule based on Machine resources, Manpower, and material availability
Business Development Executive
Safety Electrical Switchgear Manufacturing LLC
Dubai
05.2015 - 05.2016
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit,from various sectors, creating new business opportunities, generating business from an existing account
Added sales revenue of AED 4.2 million in 2015-2016 while producing over AED 18 million annually
Prepare sales and other reports and studies that may be required by Management for management and sales meetings to identify and plan bridging performance gaps and achieving sales targets
Coordinating with the design, production & logistic division to ensure timely completion & delivery
Evaluating existing BOM and resources and introducing the alternate material from slow-moving inventory
Worked with Local MEP contractors and as per local regulatory body's regulations
Estimation Engineer
Safety Electrical Switchgear Manufacturing LLC
Dubai
08.2012 - 04.2015
Prepare sales offers and quotations with all relevant information and present to Sales Manager for approval
Prepare technical submittals, respond to technical inquiries and bid requests with full technical detail as per customers' requirements in coordination with Sales team
Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors, and vendors
Maintain effective relationships between Sales, Engineering, and Manufacturing departments to streamline quote process
Ensure proper communication with customers by building good rapport and after-sales support
Quality Control Engineer
Orpro Company LLC
Sharjah
08.2011 - 08.2012
Perform incoming inspection for materials received from suppliers per specifications and sample size, ensuring the quality of films
Testing of energy-saving window films, as per the requirements i.e UV, Visual & IR transmittance
Scratch Resistance, tensile testing, aging behavior of films
Verify and ensure quality requirements are met before release of product for shipment
Verified & documented records as per ISO 9001 guidelines and KBA (Germany) regulations
Managed on-site inspection of installation projects like DWC, Dubai Bank, Hotel Hyatt Regency
Electrical Inspection Engineer
Mirdiff City Centre, ICT Testing & Compliance Pvt. Ltd
New Delhi
01.2009 - 07.2011
Performed verification of the testing & relevant documentation of power cables, conductors, and switches as per IS 694, IS 7098, IS 8135, IS 5831, IS 398
Evaluated items to assign grades and marked quality level, rejection status, or acceptance
Examined finished electrical products for defects or issues, reported problems quickly, and maintained high levels of accuracy
Conducted inspections, tests, and measurements of raw materials and finished goods to verify adherence with regulations and desired specifications
Provided detailed reports on inspection findings, ensuring accurate documentation of all necessary information
Education
B.Tech - Electrical Engineering
College of Engineering
Roorkee
08.2004 - 05.2008
Skills
Vendor managementundefined
Timeline
Account Manager
Al Ghandi Electrical & Automation LLC
07.2022 - Current
Sales Manager
Safety Electrical Switchgear Manufacturing LLC
05.2016 - 08.2021
Business Development Executive
Safety Electrical Switchgear Manufacturing LLC
05.2015 - 05.2016
Estimation Engineer
Safety Electrical Switchgear Manufacturing LLC
08.2012 - 04.2015
Quality Control Engineer
Orpro Company LLC
08.2011 - 08.2012
Electrical Inspection Engineer
Mirdiff City Centre, ICT Testing & Compliance Pvt. Ltd
01.2009 - 07.2011
B.Tech - Electrical Engineering
College of Engineering
08.2004 - 05.2008
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