Viqar Zeb
Summary
To secure a challenging and rewarding position, where I can utilize my Management, Marketing & Administrative skills to contribute effectively towards the growth and success of the organization. I am dedicated to continuous learning and professional development, aiming to excel in a dynamic and innovative work environment that fosters collaboration, creativity, and strategic thinking. With a strong work ethic, attention to detail, and excellent problem-solving abilities, I am committed to delivering high- quality results and exceeding expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Coordinator
Rehman Medical Institute (PVT) Ltd
01.2022 - Current
- Coordinate the daily operations of the IPD Units
- Overseeing day-to-day administrative activities of IPD Department
- Ensure patient satisfaction through daily rounds and make sure that their stay is comfortable in the Hospital
- Report, document & resolve the Patients' complaints through active coordination with relevant Stakeholders
- Continuous follow up on complaints/ queries of patients until their resolution
- Provide training and training materials in orientation to newly hired Unit Representatives
- Prepare duty rosters and manage the availability of Staff on all IPD front desks
- Compile data and follow up on the implementation of departmental KPI's
- Coordinate with all relevant departments to expedite processes, for example Nursing, Medical Directorate, FNSD
- Engineering, Admission office & Billing for patient facilitation
- Manage relevant incidents and provide input in the departmental process improvement initiatives
- Bridge the gaps and connect patients to hospital services
- Prepare reports and presentations of various projects and tasks
- Plan and organize the IPD staff development programs
- Schedule, organize and manage the workload of Unit Receptionists
- Make recommendations regarding equipment and work methods to improve the efficiency of units
- Keeps abreast of new developments in the field to update skills and knowledge
- Any Additional task assigned by management.
Senior Project Officer
Rehman Medical Institute (PVT) Ltd
02.2020 - 12.2021
- Sets up and manages support functions covering planning, tracking, reporting, quality management and internal communication
- Provides administrative support to the Project Specialist
- Managing proper documentation of all documents of the Project and all records
- Reviews project activities for compliance with procedures and standards
- Developing and gathering data as assigned by the management
- Monitoring and managing different assignments.
Panel Claims Officer
Rehman Medical Institute (PVT) Ltd
07.2019 - 01.2020
- Assist all matters related to the Project Specialist Office
- Take records of all project items, and sees to it that they are adequately delivered to the various departments as directed by the Project Specialist
- Assist and support Office Management in running of the office documentation, filling, and organizing information
- Monitoring and ordering office supplies
- Scheduling and arranging meeting and drafting minutes of the meeting
- Perform any other assignment and tasks assigned by the Project Specialist
- Prepare outstanding report of all claims
- Management of accounts payable and account receivable ledgers
- Preparation of Cash, Bank payment and Journal vouchers
- Debtor Report
- Prepare monthly aging report of all panel companies regarding outstanding balances
- Maintenance of accurate and auditable financial records
- Preparation of Daily Activity Report (DAR)
- Monthly Reconciliation (Financial Reports, Bank Reconciliation)
- Monthly Reconciliation of Software with Manual Record
- Assist claim personnel in coverage investigation, liability analysis and settlement negotiation
- Document claim assessment and filing activities accurately
- Direct report to Coordinator.
Panel Affairs Assistant / Sehat Card Project
Rehman Medical Institute (PVT) Ltd
04.2017 - 01.2020
- Facilitating patients regarding insurance companies
- Facilitating Sehat Card patients
- Making Patient Registration cards
- Obtaining data from Panel patients for Record Keeping Regarding Claims
- Sending Intimations to companies regarding approvals
- Panel cashier to give cash receipts to panel patients
- Making invoices for OPD through Dynamics 365
- Dispatching of OPD & IPD
- Cross checking of Invoices regarding IPD
- Maintaining current record.
General Manager
MHS Focus General Trading, L.L.C
10.2016 - 01.2017
- Conduct thorough market research to identify potential customers, competitors, and market trends in Dubai's cellphone industry
- Establish and manage relationships with suppliers in America to ensure a steady supply of high-quality cellphones
- Navigate the import regulations, customs procedures, and documentation required to bring the cellphones into Dubai legally
- Determine optimal pricing strategies to maximize profitability while remaining competitive in the local market
- Develop sales channels and distribution networks to effectively reach customers, including partnering with local retailers or setting up your own retail presence
- Create and implement marketing strategies to raise awareness of your cellphone offerings, leveraging digital marketing, social media, and other relevant channels
- Build and maintain strong relationships with customers, addressing inquiries, resolving issues, and ensuring important levels of customer satisfaction
- Monitor and manage finances, including budgeting, tracking expenses, and forecasting revenue to ensure business profitability
- Explore opportunities for growth and expansion, such as introducing new product lines, targeting new customer segments, or expanding into other regions
- Stay abreast of industry trends, emerging technologies, and changes in customer preferences to adapt your business strategies accordingly.
Laboratory
Beaconhouse School System
05.2007 - 06.2008
- Manage laboratory equipment, ensuring proper functioning and maintenance
- Develop and enforce safety protocols and procedures
- Monitor and manage inventory of laboratory supplies and equipment
- Support curriculum by aligning laboratory activities with academic requirements
- Ensure quality control and proper documentation of procedures and results
- Conduct training sessions for laboratory staff and stay updated on advancements
- Foster collaboration and communication with teachers, administrators, and stakeholders.
Senior Sales Representative
Merck Serono
09.2004 - 04.2006
- Develop and execute sales strategies to achieve targets
- Promote Merk Serono's pharmaceutical products to healthcare professionals
- Acquire in-depth product knowledge and conduct presentations and demonstrations
- Manage territories, analyze the market, and report insights
- Build and maintain strong relationships with healthcare professionals
- Track sales performance, analyze data, and generate reports
- Continuously learn and stay updated with industry trends
- Collaborate with marketing, medical affairs, and supply chain teams
- Adhere to regulatory and ethical standards in sales activities
Education
BBA - Marketing Management And Research
CECOS University
Peshawar08.2015
High School Diploma -
Khyber College of Commerce & Management
Peshawar09.2006
Associate of Applied Science - Science, Technology, And Society
Beaconhouse School System
Peshawar08.2004
Skills
- Skilled in developing and maintaining online marketing strategies
- Expertise in expanding audience and increasing brand awareness through social media marketing on platforms like Facebook and YouTube
- Ability to effectively connect with customers and engage them through compelling content
- Experience working as a freelancer on Fiverr, offering services through Gigs
- Proficient in Search Engine Optimization (SEO) techniques, particularly on Google
- Rewarded with Level 6 stars on Google Maps for excellent reviews, posts, and points
- Achieved an impressive 26 million views on contributions, demonstrating the impact of online marketing efforts
Accomplishments
Recognition for achieving exceptional results in IPD operations.
Certification
• Completed “Character Building Workshop” in 2012, held at Peshawar by National Accountability
Bureau Khyber Pakhtunkhwa.
• Completed “Professional Grooming & Workplace Etiquette's” Course in 2022, held at Rehman Medical
Institute, Peshawar.
• Completed “Effective Communication Skills” in 2022 held at Rehman Medical Institute, Peshawar
Additional Information
Visa Status = Visit Visa (Valid till 28 Nov 2023)
Marital Status = Married
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Coordinator
Rehman Medical Institute (PVT) Ltd
01.2022 - Current
Senior Project Officer
Rehman Medical Institute (PVT) Ltd
02.2020 - 12.2021
Panel Claims Officer
Rehman Medical Institute (PVT) Ltd
07.2019 - 01.2020
Panel Affairs Assistant / Sehat Card Project
Rehman Medical Institute (PVT) Ltd
04.2017 - 01.2020
General Manager
MHS Focus General Trading, L.L.C
10.2016 - 01.2017
Laboratory
Beaconhouse School System
05.2007 - 06.2008
Senior Sales Representative
Merck Serono
09.2004 - 04.2006
BBA - Marketing Management And Research
CECOS University
High School Diploma -
Khyber College of Commerce & Management
Associate of Applied Science - Science, Technology, And Society
Beaconhouse School System
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