VIRAJ KARKERA
Abu Dhabi,United Arab Emirates
Summary
Professional with 6+ years in revenue management and corporate billing, specializing in client relationship management within healthcare and hospitality. Proven track record of negotiating effectively with corporates and insurers, enhancing revenue streams and minimizing payment delays. Adept at consultative sales and B2B coordination, achieving high-value account closures.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Billing & Admission Supervisor
Burjeel Aldhannah Hospital
Abu Dhabi, UAE
06.2024 - 02.2026
- Manage corporate, international, and insurance accounts, ensuring timely billing and payment realization.
- Coordinate directly with corporate clients, offshore companies, and insurers to resolve disputes and close outstanding payments.
- Supported revenue growth initiatives by identifying billing gaps and upsell opportunities in occupational health services.
- Lead negotiations on pricing clarifications, package adjustments, and service justifications.
- Supervised a multi-facility billing operation across 6 healthcare units, ensuring high client satisfaction.
- Prepared monthly revenue performance reports to support management decisions.
- Improved cash flow by reducing claim denials and accelerating collections through proactive client follow-ups.
Senior Billing Specialist
Burjeel Medical City
06.2020 - 06.2024
- Acted as the primary point of contact for corporate clients and insurers, maintaining strong business relationships.
- Coordinated with sales, operations, and clinical teams to convert service usage into billable revenue.
- Identified under-billed services and worked with clients to recover lost revenue.
- Supported onboarding of new corporate accounts by explaining billing structures and service packages.
- Conducted follow-ups on pending payments, improving overall collection efficiency.
- Assisted leadership with pricing validation and service justification, contributing to contract renewals.
Guest Relations Coordinator
Oberoi Hotels & Resorts
01.2018 - 12.2019
- Delivered premium customer experience to VIP and VVIP guests, ensuring repeat business.
- Acted as a brand ambassador, upselling hotel services and premium offerings.
- Built strong relationships with repeat guests, driving customer loyalty and referrals.
- Handled guest concerns with negotiation and problem-solving skills.
- Coordinated with airlines, immigration, and transport partners for seamless service delivery.
Education
MBA - Healthcare Management & Operations
Intellectual Institute of Management & Technology
DelhiBachelor of Business Management - Financial Management
S.D.M College of Business Management
MangalorePost Graduate Diploma - Aviation, Hospitality Management& Customer Service
Frankfinn Institute
Mumbai, IndiaSkills
- B2B Sales & Corporate Account Management
- Client Relationship & Retention
- Revenue Growth & Collections
- Negotiation & Closing
- Cross-functional Coordination
- Lead Conversion & Follow-ups
- Customer Experience & Upselling
- Reporting & Sales Performance Analysis
Certification
- Employee of the Month - Burjeel Medical City, May 2021
- Certified in Fire Marshal/Warden, Fidelio, Galileo
- Short-Term Certified Course in Tourism
- Awarded B Grade - NCC (Army) and participated in Indian Army training camps
- Elected General Secretary - All College Students Union (2015)
Languages
English
Hindi
Kannada
Tullu
References
Mr. Muhammed Rafi, Billing Manager | Emirates Hospital | +971509260075
Mr. Vineesh, Case Manager | Sheikh Shakhbout Medical City (SSMC) | +971553115171
Mr. Muhammed Suhail , Sales Manager| Volkswagen | +971555460713
Timeline
Billing & Admission Supervisor
Burjeel Aldhannah Hospital
06.2024 - 02.2026
Senior Billing Specialist
Burjeel Medical City
06.2020 - 06.2024
Guest Relations Coordinator
Oberoi Hotels & Resorts
01.2018 - 12.2019
Bachelor of Business Management - Financial Management
S.D.M College of Business Management
Post Graduate Diploma - Aviation, Hospitality Management& Customer Service
Frankfinn Institute
MBA - Healthcare Management & Operations
Intellectual Institute of Management & Technology