Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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ANUSHKA TRAVER D'LIMA

DUBAI,UAE

Summary

Dynamic and customer-oriented professional with a strong foundation in computer literacy and effective problem-solving. Demonstrates exceptional multi-tasking abilities and team leadership capability, with proven expertise in social media customer support, order processing, and complaint resolution. Skilled in cash handling and building customer loyalty, aiming to leverage these competencies to enhance customer satisfaction and drive business success.

Overview

6
6
years of professional experience

Work history

Senior Customer Support Executive

HEALTHYHEY FOODS LLP
Mumbai, India
06.2024 - 04.2025
  • Improved customer satisfaction by resolving complaints quickly and efficiently.
  • Managed 40+ daily calls, taking orders and escalated cancellations.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Resolved complex queries, improved customer understanding.
  • Handled escalated calls calmly and professionally, diffused tense situations.
  • Maintained accurate records of all customer interactions in line with company policy.
  • Built strong relationships with clients through effective relationship management techniques.

Customer Service Senior Executive

ROAD & TRANSPORT AUTHORITY (RTA)
Dubai, UAE
04.2021 - 11.2023
  • Organised creative team-building activities, fostering stronger interdepartmental relationships.
  • Encouraged open lines of communication within the team for sharing best practices and insights.
  • Developed new customer relations strategies, resulting in improved client satisfaction.
  • Formulated service policies that enhanced overall customer experience.
  • Improved customer retention with proactive service strategies.
  • Streamlined communication channels for better customer engagement.
  • Conducted regular team trainings to ensure high level of product knowledge.
  • Created a positive work environment , promoting excellent team performance.

Senior Customer Service Agent

BLUE DART EXPRESS LIMITED
Mumbai, India
03.2019 - 03.2021
  • Led training sessions to improve overall team performance.
  • Mastered internal systems and technologies, optimising daily productivity.
  • Prevented compliance losses, ensuring staff maintained familiarity with policies and regulatory guidelines.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.

Education

S.S.C - Others

CARMEL OF ST. JOSEPH
Mumbai / India

H.S.C - Commerce

ST.ANNE'S JUNIOR COLLEGE
Mumbai / India

Bachelor in Commerce - Commerce

MUMBAI UNIVERSITY
Mumbai / India

Skills

  • Computer Literate
  • Customer-Oriented
  • Effective Problem Solver
  • Multi-tasking
  • Team leadership capability
  • Social media customer support
  • Order processing
  • Complaint resolution
  • Cash handling
  • Problem-solving
  • Customer loyalty building

Languages

ENGLISH
Fluent
ARABIC
Beginner (A1)
HINDI
Upper intermediate (B2)
MARATHI
Intermediate

Personal Information

  • Date of birth: 08/08/97
  • Gender: Female
  • Nationality: Indian
  • Marital status: Single
  • Visa status: Visit Visa

Timeline

Senior Customer Support Executive

HEALTHYHEY FOODS LLP
06.2024 - 04.2025

Customer Service Senior Executive

ROAD & TRANSPORT AUTHORITY (RTA)
04.2021 - 11.2023

Senior Customer Service Agent

BLUE DART EXPRESS LIMITED
03.2019 - 03.2021

S.S.C - Others

CARMEL OF ST. JOSEPH

H.S.C - Commerce

ST.ANNE'S JUNIOR COLLEGE

Bachelor in Commerce - Commerce

MUMBAI UNIVERSITY

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ANUSHKA TRAVER D'LIMA