Virender Kumar
Dubai
Summary
Experienced hospitality professional with a 4-year tenure as a Butler in a luxury collection, now poised to excel as an Flight attendant. Demonstrating expertise in delivering extraordinary guest experiences, leading teams, and upholding the utmost service standards
Overview
6
6
years of professional experience
Work History
Executive Butler
Grosvenor House, A Luxury Collection Hotel, Dubai
10.2023 - Current
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Anticipating guests needs, from unpacking and packing luggage to arranging meals and activities. Also, assisting guests with restaurant reservations, transportation, and organizing special events.
Butler
Taj Jumeirah Lakes Towers - IHCL, Dubai | UAE
03.2022 - 04.2023
- Anticipating and gathering all relevant data concerning guest preferences and requirements during their stay. Managing pre-arrival preparations, amenities, cordial reception, escorting guests, facilitating in-room check-in, providing luggage assistance, arranging laundry services, scheduling reservations and activities, and effectively communicating with other departments as necessary.
- Cultivating dependable relationships with VIPs, LSGs and esteemed individuals to foster exceptional customer loyalty. Selected to serve as Butler for CEOs, MDs, and VIPs during their stays, ensuring embodiment of Tajness experience.
Butler
ITC Gardenia - ITC Hotels, Bangalore | India
07.2019 - 01.2022
- Provided guests with single point of contact for all their service needs, proactively anticipating unspoken requirements, personally communicating each request, and addressing any special inquiries throughout their stay
- Proficiently managed butler operations, including RSOT desk, amenities placement, handling guest complaints, overseeing store requisitions, and effectively leading teams during high-demand.
- Empowered team of Butlers for 3 months, revolutionizing operations to minimize complaints and elevate guest satisfaction through transformative changes. Continued strong dedication and succeeded despite challenges of Covid-19 pandemic.
Industrial Trainee
ITC Windsor - ITC Hotels, Bangalore | India
11.2017 - 03.2018
- Collaborated closely with industry professionals to enhance acquired training by gaining practical insights across all core departments. Successfully strengthened self-confidence, improved my communication prowess, and forged a stronger, more distinguished professional identity.
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM Hamirpur
India04.2019
12th - Non-Medical
Govt. Boys Sr. Sec. School Lalpani
India05.2016
Skills
- Commitment to high level of customer service
- Calm and Positive attitude under pressure
- Excellent verbal communication skills
- Professional demeanour
Languages
English
Fluent
Hindi
Fluent
Accomplishments
- Certification from Magnums Academy for completing the 7-star Butler Service Program.
- Collaboratively elevated TripAdvisor customer ratings from 3.6 to 4.3 within a span of eight months in Taj JLT Dubai.
- Honored with the distinction of "Best Groomed Associate" and awarded as the "Employee of the Month" in Taj JLT.
- Consistently acknowledged as a top-performing employee for three consecutive months in ITC Gardenia Bangalore.
- Consistently achieved top 3 positions in academics while serving as a key team member in training initiatives at IHM Hamirpur.
- Accoladed for Maximum attendance and punctuality in school.
- Achieved consistent first position in academics at school.
Timeline
Executive Butler
Grosvenor House, A Luxury Collection Hotel, Dubai
10.2023 - Current
Butler
Taj Jumeirah Lakes Towers - IHCL, Dubai | UAE
03.2022 - 04.2023
Butler
ITC Gardenia - ITC Hotels, Bangalore | India
07.2019 - 01.2022
Industrial Trainee
ITC Windsor - ITC Hotels, Bangalore | India
11.2017 - 03.2018
Bachelor of Science - Hospitality and Hotel Administration
IHM Hamirpur
12th - Non-Medical
Govt. Boys Sr. Sec. School Lalpani