VIRGINIA UMAYAM
SALES
Dubai
Summary
Eager to join a dynamic team where I can leverage my expertise, embrace new challenges, and enhance my skill set while contributing to shared goals.
Overview
11
11
years of professional experience
Work History
Complex Group Housing Assistant Manager – GC&E Groups Conference & Events
Hilton Al Habtoor City
02.2024 - Current
- In addition to my previous Group Housing Executive task are the below:
- Review group pickup reports and forecast accuracy.
- Coordinate with Sales Team on upcoming group arrivals and their specific requirements.
- Audit existing group blocks for accuracy (room types, rates, release, etc.)
- Monitor and manage room inventory to avoid overbookings or under-utilization.
- Communicate with Front Office about special group needs or high-impact arrivals.
- Respond to group reservation inquiries and update systems accordingly.
- Ensure all group contracts and billing details are updated in the system.
- Follow up on deposits and payments for upcoming groups.
- Assist in resolving guest issues or complaints related to group bookings.
- Conduct system audit (Opera, R&I and Delphi) to ensure consistency.
- Train team members or new staff on reservation procedures and system updates.
- Review and improve processes for group reservation.
- Build strong relationships with key accounts and travel agents.
- Creating Group SRP
- Monitoring the complex inventory to balance the availability of room’s categories using Opera and R&I with Revenue Team.
- Experience in handling multiple big groups up to 1000 rooms per day within the complex
- Experience in handling Government group bookings, world cup and conventions
- Knowledge in preparing pro forma invoice, reconciliation and payment follow up
- Groups planning with interoffice operation team with regards to group arrivals and logistic.
- Handling Small events with rooms.
- Preparing and sharing BEO’s for small events
- Knowledge in front office operation (individual and group check in, Concierge SOP’s and Housekeeping)
- In-charge to train new colleagues in Group Housing
- Leading pre-con with the end client and interoffice department to plan the group arrival.
Complex Sales Executive Groups Conference & Events
Hilton Al Habtoor City
02.2022 - 02.2024
Complex Groups Coordinator
Hilton Al Habtoor City
01.2020 - 02.2022
Rooms Controller
Hilton Al Habtoor City
06.2018 - 01.2020
- (Former the Westin Al Habtoor City Dubai)
Service Center (PBX) Supervisor
Viceroy Palm Jumeirah Dubai
01.2017 - 05.2018
- Rebranded to Five Palm Jumeirah Dubai. UAE.
Guest Services Assistant
Yas Viceroy Hotel
10.2014 - 12.2016
- Yas Island Abu Dhabi. UAE
Education
Master of Business Administration -
University of Pangasinan
01.2010
Bachelor of Science in Commerce - Management
University of Pangasinan
01.2008
Skills
- Client relationship building
- Time management
- Problem-solving abilities
- Collaboration and teamwork
Personal Information
Birth date : May 05, 1982
Birthplace : Aguilar, Pangasinan
Civil Status : Married
Citizenship : Filipino
Father’s Name : Victor Umayam (Deceased)
Mother’s Name : Nimfa Umayam
Language/Dialect : English and Filipino
Height : 5’4
Timeline
Complex Group Housing Assistant Manager – GC&E Groups Conference & Events
Hilton Al Habtoor City
02.2024 - Current
Complex Sales Executive Groups Conference & Events
Hilton Al Habtoor City
02.2022 - 02.2024
Complex Groups Coordinator
Hilton Al Habtoor City
01.2020 - 02.2022
Rooms Controller
Hilton Al Habtoor City
06.2018 - 01.2020
Service Center (PBX) Supervisor
Viceroy Palm Jumeirah Dubai
01.2017 - 05.2018
Guest Services Assistant
Yas Viceroy Hotel
10.2014 - 12.2016
Bachelor of Science in Commerce - Management
University of Pangasinan
Master of Business Administration -
University of Pangasinan
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