Virginia Zella
Dubai
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem- solving skills and resolves customer inquiries and complaints in timely manner. Confident team player skilled in building positive relationships for productive working and customer environments. Multitasks and prioritises well to manage busy, varied workloads successfully.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel concierge
Bulgari Resort
Dubai , UAE
10.2023 - Current
- Build itinerary with restaurant reservations, tour, activities and museums
- Arrange for transportation to and from the airport, train station and events for visitors upon request.
- Provide guests with lists of upcoming activities and events.
- Coordinate with housekeeping or maintenance department to address needs of clients.
- Deal with customer concerns and queries effectively and professionally, offering a swift resolution to any issues.
Hotel Receptionist
Best Quality Hotel Dock
Torino, Italy
06.2022 - 09.2023
- Welcomed each new arrival pleasantly and confirm reservations and identification
- Made check-in and check out, answer the phone, help guest making reservation
- Collected room deposits, fees, and payments
- Worked with every departments to ensure a pleasant stay to every guest
- Handled complaints and respond to reviews
Dancer teacher
La Polismile
Torino, Italy
09.2021 - 06.2022
- Provided homework assistance using specific curriculum and materials
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Planned routines for recitals and performances
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Choreographer
Holiday, The Club Animazione
Costa Rei, Italy
06.2021 - 09.2021
- Sardegna
- Created choreography for individual and group performances
- Build shows with the village chief
- Adapted to various performance styles to suit diverse audiences
- Communicated with guests clearly and with good humor to encourage laughter and excitement
- Remained in costume for extended period of time
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
Summer School Sport Coach
La Polismile
06.2020 - 08.2020
- Collaborated with other coaches to create and execute game plans
- Utilized positive communication to encourage team and promote integrity and respect
- Taught players how to run specific game plays in order to build cohesive, structured team.
Choreographer
, RDS WORLD
Peschici, Italy
06.2019 - 09.2019
- Developed new choreography for shows and organized rehearsals with team members
- Discovered and utilized talents of team
- Managed exercise, conditioning and flexibility improvement programs
- Composed sequences of steps and moves for dancers.
Village entertainer
Sunny Animazione
Scalea, Italy
06.2018 - 09.2018
- Adapted to various performance styles to suit diverse audiences
- Communicated with guests clearly and with good humor to encourage laughter and excitement
- Remained in costume for extended periods for maximum performance effect
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
Education
High School Diploma - Human Sciences
Istituto Flora
Torino, Italy06.2019
Skills
- Customer care
- First-class service
- Interpersonal communications
- Guest experiences
- Self-motivated
- Social Media
- Problem-solving abilities
Languages
Italian
Native
English
Advanced
C1
Spanish
Upper intermediate
B2
French
Elementary
A2
Certification
LQA Star Employee August 2024
Associate of the Month June 2024
Timeline
Hotel concierge
Bulgari Resort
10.2023 - Current
Hotel Receptionist
Best Quality Hotel Dock
06.2022 - 09.2023
Dancer teacher
La Polismile
09.2021 - 06.2022
Choreographer
Holiday, The Club Animazione
06.2021 - 09.2021
Summer School Sport Coach
La Polismile
06.2020 - 08.2020
Choreographer
, RDS WORLD
06.2019 - 09.2019
Village entertainer
Sunny Animazione
06.2018 - 09.2018
High School Diploma - Human Sciences
Istituto Flora