VISHAL AGRAWAL

Client: National Bank of Ras Al Khaimah (RakBank) Project: Digital Customer Onboarding Key Functionalities Released to Production: Additional Implementations for Accounts and Credit Cards Onboarding:

● Solely managed backend development for retail account on boarding, ensuring smooth and efficient processing, reducing on boarding time by 25% with 350+ new customers on boarding monthly.

● Designed RESTful APIs for seamless integration with front-end systems and third-party services.

● Led requirement gathering sessions, ensuring close collaboration with stakeholders and thorough understanding and documentation of business needs and Reduced deployment errors by 20%

● Developed and implemented backend code, ensuring high-quality and timely delivery.

● Managed coordination between bank's IT team and facilitated successful deployment of the solution, guaranteeing flawless integration and functionality.

● Segmentation benefit accounts implementation (Elite/Select/Normal).

● Specific accounts for payroll benefits (Rakmore/RakEmpower Accounts)

● Employer name functionality for customers to choose from different employer data sources.

● New customer communications and modifications in existing email and SMS communications.

● Sanction/restricted country restrictions.

● KYC compliance requirements as recommended by the Compliance Department and improving Audit success rates by 30%.

● Engaged with Project Managers and key stakeholders ,contributing through every stage of sprint planning, development ,execution, and successful delivery

● Mentored and coached junior developers, improving sprint performance through continuous refinement of Documentation and best practices.

· Wrote and developed new and well-tested code for different software projects.

· Increased system efficiency by 20% through optimizing digital onboarding functionalities, resulting in faster customer acquisitions for the bank.

· Gained expertise in Digital Engagement Hub (DEH), a Finacle product for digital on boarding.

· Developed and tested new features in an Agile environment, delivering 12+ critical features for the Digital accounts on boarding product with zero critical bugs.

· Contributed to the delivery of 15+ change requests, enhancing system capabilities and improving customer experience by 18%.

· Collaborated in an Agile squad to meet sprint goals, leading to 95% on-time delivery for all project milestones.

· Based on performance, received an onsite call to directly work with the client.

• Developed foundational skills in Python and machine learning.
• Participated in hands-on projects to implement machine learning algorithms.
• Collaborated remotely with team members to enhance problem-solving skills.
• Demonstrated ability to work independently and manage time effectively in a remote setting.