VISHAL RAKESH KUMAR
dubai,UAE
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Hospitality Staff Member
CHOWPATTY
Dubai, UAE
2022.04 - Current
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Hospitality Staff Member
THAT PLACE CAFE
DUBAI, UAE
2020.12 - 2022.03
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Higher National Diploma - MEDICAL SCIENCE
NEW ST.SOLDIER SEN SEC SCHOOL
PUNJAB / INDIA 2017.04 - 2019.04
High School Diploma - SSLC
NEW ST. SOLDIER SER SEN SCHOOL
PUNJAB / INDIA 2016.04 - 2017.04
DIPLOMA IN OFFICE AUTOMATON - MS OFFICE
GTB COMPUTER EDUCATION
PUNJAB/INDIA 2021.05 - 2021.07
Skills
STRONG COMMUNICATION
CUSTOMER SATISFACTION
CUSTOMER RELATION
CUSTOMER SERVICE
COMPLAINT HANDLING
POSITIVE ATTITUDE
TECHNICAL SUPPORT
Languages
English
Advanced
Hindi
Fluent
Punjabi
Fluent
Timeline
Hospitality Staff Member
CHOWPATTY
2022.04 - Current
DIPLOMA IN OFFICE AUTOMATON - MS OFFICE
GTB COMPUTER EDUCATION
2021.05 - 2021.07
Hospitality Staff Member
THAT PLACE CAFE
2020.12 - 2022.03
Higher National Diploma - MEDICAL SCIENCE
NEW ST.SOLDIER SEN SEC SCHOOL
2017.04 - 2019.04
High School Diploma - SSLC
NEW ST. SOLDIER SER SEN SCHOOL
2016.04 - 2017.04