VISHAL RAO
Cabin Crew Instructor
Dubai
Summary
Self-motivated & passionate Training Instructor.
With over 15 years of experience in Customer Service, Sales, and the Aviation Industry I bring wealth and knowledge in Technical and Soft Skills Training.
My diversified experience has provided me with extensive exposure across culturally diverse business environments, and I have developed a broad mindset as a result of working collaboratively with people to establish a performance-driven company culture.
Strong interpersonal skills with the ability to influence diverse groups of people through excellent communication and presentation techniques.
Overview
5
5
Certifications
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Designated Cabin Crew Examiner
Air Arabia PJSC
2021.04 - Current
- Conduct assessment of competency for Initial issue, Revalidation or Renewal of Cabin Crew Attestation/License
- Conduct Training Checks and Observations for Cabin Crew Training Instructors.
Cabin Crew Instructor
Air Arabia PJSC
2015.01 - Current
- Conduct Initial & Recurrent theory and practical Training on SEP, Fire & Smoke, Aviation Security, First Aid & Customer Service/ Sales.
Conduct training, check flights and aircraft visits as required and to the GCAA required regulations. - Excellent working knowledge of the Cabin Crew Operations, Procedures and Operational Manuals and the GCAA regulatory requirements.
- Completing all required documentations based on Cabin Crew Training Manual & maintaining accurate records of all trainees.
- Developing Safety, Security & First Aid Training materials.
Senior Cabin Crew
Air Arabia PJSC
2012.01 - Current
- Conducting Pre-flight briefing/ de-briefing & setting goals & expectations.
- Liaising with the Commander for conduct and co-ordination of normal & emergency procedures as specified.
- Submitting full flight report with regards to Guests and crew incidents.
- Leading team of Cabin Crew by example for daily operations of the flight.
Cabin Crew
Air Arabia PJSC
2011.07 - 2012.10
- Work well as part of a global team.
- To stay calm under intense pressure.
- Knowledge of different Countries policies and regulations.
- Selling food, beverages & duty-free items.
- Provide comfort to all Guests throughout the flight.
Customer Services & Sales Agent
Emirates Airlines
2009.07 - 2011.06
Flight Attendant
Jet Airways
2008.02 - 2009.05
Senior Customer Service Executive
JP Morgan Chase
2004.09 - 2007.01
Customer Service Representative
Efunds International
2002.09 - 2004.09
Education
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
Mumbai 2003.06 - 2006.05
High School Diploma -
K.G Mittal College of Commerce & Arts
Mumbai 2000.06 - 2002.05
Skills
Crew Management
Employee Training
Microsoft Office
Safety and Security
First Aid and CPR
Certification
City & Guilds Train the Trainer
Timeline
Designated Cabin Crew Examiner
Air Arabia PJSC
2021.04 - Current
Cabin Crew Instructor
Air Arabia PJSC
2015.01 - Current
Senior Cabin Crew
Air Arabia PJSC
2012.01 - Current
Cabin Crew
Air Arabia PJSC
2011.07 - 2012.10
Customer Services & Sales Agent
Emirates Airlines
2009.07 - 2011.06
Flight Attendant
Jet Airways
2008.02 - 2009.05
Senior Customer Service Executive
JP Morgan Chase
2004.09 - 2007.01
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
2003.06 - 2006.05
Customer Service Representative
Efunds International
2002.09 - 2004.09
High School Diploma -
K.G Mittal College of Commerce & Arts
2000.06 - 2002.05