VISHAL RAO
Cabin Crew Instructor
Dubai
Summary
Self-motivated & passionate Training Instructor.
With over 15 years of experience in Customer Service, Sales, and the Aviation Industry I bring wealth and knowledge in Technical and Soft Skills Training.
My diversified experience has provided me with extensive exposure across culturally diverse business environments, and I have developed a broad mindset as a result of working collaboratively with people to establish a performance-driven company culture.
Strong interpersonal skills with the ability to influence diverse groups of people through excellent communication and presentation techniques.
Overview
5
5
Certifications
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Designated Cabin Crew Examiner
Air Arabia PJSC
04.2021 - Current
- Conduct assessment of competency for Initial issue, Revalidation or Renewal of Cabin Crew Attestation/License
- Conduct Training Checks and Observations for Cabin Crew Training Instructors.
Cabin Crew Instructor
Air Arabia PJSC
01.2015 - Current
- Conduct Initial & Recurrent theory and practical Training on SEP, Fire & Smoke, Aviation Security, First Aid & Customer Service/ Sales.
Conduct training, check flights and aircraft visits as required and to the GCAA required regulations. - Excellent working knowledge of the Cabin Crew Operations, Procedures and Operational Manuals and the GCAA regulatory requirements.
- Completing all required documentations based on Cabin Crew Training Manual & maintaining accurate records of all trainees.
- Developing Safety, Security & First Aid Training materials.
Senior Cabin Crew
Air Arabia PJSC
01.2012 - Current
- Conducting Pre-flight briefing/ de-briefing & setting goals & expectations.
- Liaising with the Commander for conduct and co-ordination of normal & emergency procedures as specified.
- Submitting full flight report with regards to Guests and crew incidents.
- Leading team of Cabin Crew by example for daily operations of the flight.
Cabin Crew
Air Arabia PJSC
07.2011 - 10.2012
- Work well as part of a global team.
- To stay calm under intense pressure.
- Knowledge of different Countries policies and regulations.
- Selling food, beverages & duty-free items.
- Provide comfort to all Guests throughout the flight.
Customer Services & Sales Agent
Emirates Airlines
07.2009 - 06.2011
Flight Attendant
Jet Airways
02.2008 - 05.2009
Senior Customer Service Executive
JP Morgan Chase
09.2004 - 01.2007
Customer Service Representative
Efunds International
09.2002 - 09.2004
Education
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
Mumbai 06.2003 - 05.2006
High School Diploma -
K.G Mittal College of Commerce & Arts
Mumbai 06.2000 - 05.2002
Skills
Crew Management
undefinedCertification
City & Guilds Train the Trainer
Timeline
Designated Cabin Crew Examiner
Air Arabia PJSC
04.2021 - Current
Cabin Crew Instructor
Air Arabia PJSC
01.2015 - Current
Senior Cabin Crew
Air Arabia PJSC
01.2012 - Current
Cabin Crew
Air Arabia PJSC
07.2011 - 10.2012
Customer Services & Sales Agent
Emirates Airlines
07.2009 - 06.2011
Flight Attendant
Jet Airways
02.2008 - 05.2009
Senior Customer Service Executive
JP Morgan Chase
09.2004 - 01.2007
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
06.2003 - 05.2006
Customer Service Representative
Efunds International
09.2002 - 09.2004
High School Diploma -
K.G Mittal College of Commerce & Arts
06.2000 - 05.2002
Etihad Airways Training Systems & Equipment
AHA CPR Certified BLS
Medaire First Aid
Emirates Airlines Aviation Security
City & Guilds Train the Trainer
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