Vishal Sagar
Dubai
Summary
Hard working Custom Clearance Representative, who has a 4+year experience. Focused on customs clearance and facilitation of all foreign exchanged goods are legal and complies with the UAE requirements. Experience in Custom Clearance and Municipality inspection. Thus, enhances organizational efficiency.
Overview
9
9
years of professional experience
Work History
Import & Export Operations Executive
BOLLORE LOGISTICS LLC.
DUBAI
07.2023 - Current
- Responsible for overseeing the operational aspects of importing and exporting goods, perishable and non-perishable, ensuring efficient logistics compliance with regulations
- Logistics Coordination: Coordinate and manage the transportation of goods, both incoming and outgoing to ensure timely and cost effective delivery
- Customs Compliance: Assure adherence to customs regulations and documentation requirements for both imports and exports
- Liaise with custom authorities to facilitate smooth clearance
- Documentation handling: Review and prepare shipping documents, such as Bill of Lading, commercial invoices packing list, certificates of origin ensuring accuracy and compliance in international regulations
- Regulatory Updates: Stay informed about the changes in import/export regulations and trade agreements
- Adjusting operational processes accordingly to maintain compliance
- Identified cost saving opportunities through process optimization efforts.
- Monitored external and internal service providers.
- Improved operational efficiencies by analyzing issues and implementing project management.
- Analyzed expenses and revenues and compared to budget and forecasts to modify operations and spending for enhanced profitability.
- Resolved escalated customer inquiries or complaints in a timely manner.
Customs Clearance Representative
Transmed Overseas
Al Quoz, Dubai
03.2019 - 06.2023
- Monitor closely the shipment delivery schedules and ensure all customs requirements are met.
- Make sure all the required documents are provided before the shipment arrival
- Prepare the FIRS in the Dubai Municipality system before the shipment arrives
- Co-ordinate with all required Logistics service providers
- Present to the inspector the goods during the inspection
- Make sure to deliver the shipment to warehouse in proper condition and on time.
- Answered questions and resolved concerns for customer support.
- Maintained customer interaction and activity records in CRM system.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Provided customer service by answering product and service related questions.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Maintained and updated systems to drive communication with internal and external customers.
Shipment Coordinator
Karnal Movers
Dubai
08.2018 - 03.2019
- Make sure the vehicle is in good condition
- Delivers or collects the item in the proper destination
- Make sure the items are in good condition while on transit.
- Reviewed all outgoing shipments for compliance with applicable safety standards and regulations.
- Performed regular audits of physical inventory counts against system records.
- Verified product availability for shipping by checking inventory levels.
Customer Service Assistant
Philips
Jalandhar, India
06.2015 - 08.2018
- Assists the clients with the product inquiries
- Trouble shoots the product to check what is the issue
- Send the product for replacement or repair and update the customer about the progress.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
Education
Bachelor in Engineering and Technology (P.S.E.B.) -
01.2013
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Skilled multi tasker
- Strong decision maker
- Complex problem solver
Languages
- English
- Hindi
- Punjabi
Personal Information
- Passport Number: L1078663
- Date of Birth: 03/28/95
- Nationality: India
- Driving License: UAE Manual
- Marital Status: Single
Timeline
Import & Export Operations Executive
BOLLORE LOGISTICS LLC.
07.2023 - Current
Customs Clearance Representative
Transmed Overseas
03.2019 - 06.2023
Shipment Coordinator
Karnal Movers
08.2018 - 03.2019
Customer Service Assistant
Philips
06.2015 - 08.2018
Bachelor in Engineering and Technology (P.S.E.B.) -
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